ccpro -> admin tab "users and roles" doesnt work

aaiw

Solaris 10
TS 6.5
we had restarted the server and i started OD and TS again.
OD worked perfectly, but TS gave this problem.
anyone knows what could have gone wrong?

i did a and this is what i get:

Resetting UI. This operation takes some time
Please wait...
Performing /opt/iw-home/private/bin/iwuiboot stop ...
Interwoven Servlet Engine stopping ...
Interwoven Proxy Server stopping ...
Interwoven Web Daemon stopping ...
Performing /opt/iw-home/iw-webd/bin/iwwebd_conf.ipl ...
Performing /opt/iw-home/private/bin/iwuiboot start ...
Warning: OpenAPI has not been started. Some admin operations may not work.
Interwoven Web Daemon starting ...
Interwoven Proxy Server starting ...
Interwoven Servlet Engine starting ...



when i try and click on users and roles, this is the following details:

Root cause:

java.lang.NullPointerException
at com.interwoven.api.access.IWAccessorAuthentication.createFromString(IWAccessorAuthentication.java:146)
at com.interwoven.ui.teamsite.admin.OpenAPIClientContext.getAccessService(OpenAPIClientContext.java:86)
at com.interwoven.ui.teamsite.admin.EditRolesCommand.execute(EditRolesCommand.java:127)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:865)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:713)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:596)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:240)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:244)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:206)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:534)

aaiw

the command i ran was :

nohup ./iwreset -a