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OpenDeploy User Interface inaccessible

Melanie_F

I am unable to access to the OpenDeploy user interface login screen, all deployment are still working.

If I reset the server then it comes back up for a short period of time, but then it drops out again????

Any ideas???

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Nicholas

Did you checked your logs? what is the error there?

rpt1.rptdesign

iw_store

I am unable to access to the OpenDeploy user interface login screen, all deployment are still working.

If I reset the server then it comes back up for a short period of time, but then it drops out again????

Any ideas???

Restart admin server, may help sometime

Nicholas

Restart admin server, may help sometime

I don't think this will help as service keeps stopping after few seconds.

Melanie_F

Sorry - Not sure which logs I should be looking for??

Nicholas

od-home/logs directory, you can check by latest modified files.

Melanie_F

Thanks but nothing is showing up in the logs, just the usual deployments etc.

Nicholas

hmm, try starting the OpenDeploy service thru command prompt and see what error it is throwing?

Thanks Nicholas

sara_team

Restart admin server, may help sometime

i have restarted the od server as well as admin server.

dtheimer

It would really help if you provided more information - Window or UNIX. What version of OpenDeploy is is installed? If Windows then have you looked at the event log? If UNIX then I am not sure what would be the equivalent to an event log.

Has the Admin Service worked in the past? Has anything changed, such as a service patch to the OS, or upgrade to OpenDeploy?

Melanie_F

This is a Unix platform and the version of OD is 5.6

The Admin interface has been accessible in the past as as far as I know nothing has changed.

Nicholas

Then I think, you can take support help then. They can guide you in better way.

Thanks Nicholas