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No Administration Tab

homesick123

HI
I everytime i loggin (remotely) to my client's TS Server(6.5) i dont see the administration tab on the top next to work flow and content tab in the UI. why. How can i get it?

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stefanmaier

Are you logged in as TeamSite master?

homesick123

Are you logged in as TeamSite master?

Yes I logged in as Master everytime.

kaalraa

i loggin (remotely) to my client's TS Server(6.5)

Yes I logged in as Master everytime.

As you are logged into your client's server... have you checked with the TS Admin people... whether they have removed the ADMIN TAB from the master role as well?

homesick123

As you are logged into your client's server... have you checked with the TS Admin people... whether they have removed the ADMIN TAB from the master role as well?

No. can there be any other reason.

Nicholas

I don't think, there would be some other reasons. we can't strict some perticular users for a specific tab, if some workaround there, not sure about that.

if none of your case, you may want to contact support then.

Thanks Nicholas

kaalraa

No. can there be any other reason.

No, as it is the default functionality of TS to have the Admin Tab for each Master User.

Adam Stoller

No. can there be any other reason.

Can other users, logged in as Master, see the Admin Tab?

homesick123

Can other users, logged in as Master, see the Admin Tab?

No. i only know bout the people who can view the admin tab. havnt come across any body till now who can view the tab.

Nicholas

You can try giving master access to another user (possibly a new user, if you can create as you have remote access) and let us know the result?

Post your roles_custom.xml file?

Thanks Nicholas

homesick123

You can try giving master access to another user (possibly a new user, if you can create as you have remote access) and let us know the result?

Post your roles_custom.xml file?

Thanks Nicholas

Can u tell where i will find this file?

kaalraa

Can u tell where i will find this file?

iw-home/local/config/lib/content_center/customer_src/etc/conf/customer/roles_custom.xml

Please note iw-home is your directory where the TeamSite has been installed.

homesick123

You can try giving master access to another user (possibly a new user, if you can create as you have remote access) and let us know the result?

Post your roles_custom.xml file?

Thanks Nicholas

Hi nicholas i added a user just yesterday to master.uid and it had worked.
But he couldnt see the admin tab .there is another problem that is we cant import or edit any file either? What should be done?

homesick123

Can other users, logged in as Master, see the Admin Tab?

Hey some users do see the admin tab!

homesick123

You can try giving master access to another user (possibly a new user, if you can create as you have remote access) and let us know the result?

Post your roles_custom.xml file?

Thanks Nicholas

Hi nicholas
the file is attached in this thread do take a look at it and tell...

homesick123

iw-home/local/config/lib/content_center/customer_src/etc/conf/customer/roles_custom.xml

Please note iw-home is your directory where the TeamSite has been installed.

The TS version is :6.1.0 SP2

kaalraa

The TS version is :6.1.0 SP2

Then open your UID file; master.uid and check who all are masters and ask them whether they are accessible to the Admin Tab?

File can be found at : iw-home\conf\roles\master.uid

iw-home is the path where teamsite was installed.

homesick123

Then open your UID file; master.uid and check who all are masters and ask them whether they are accessible to the Admin Tab?

File can be found at : iw-home\conf\roles\master.uid

iw-home is the path where teamsite was installed.

Please tell how that will help.
There are two more people who can see the admin tab. But I am not in contact with them.If speaking to them is so important then I will have to go for that.

Nicholas

Hi nicholas i added a user just yesterday to master.uid and it had worked.
But he couldnt see the admin tab .there is another problem that is we cant import or edit any file either? What should be done?

I am really not sure whats the **** here. As it looks settings are fine and all master users should have access to admin tab.

I would suggest to take some expert help here for your problems or contact support.

For you another problem, are you getting some error msg? When a user first time try to edit the file, teamsite install some activex at local machine ans ask for some digital certificate, are they getting something like this?

Thanks Nicholas

Nicholas

Also make sure use_launchpad_applet=true in iw.cfg

homesick123

I am really not sure whats the **** here. As it looks settings are fine and all master users should have access to admin tab.

I would suggest to take some expert help here for your problems or contact support.

For you another problem, are you getting some error msg? When a user first time try to edit the file, teamsite install some activex at local machine ans ask for some digital certificate, are they getting something like this?

Thanks Nicholas

The problem here is that all the Edit tabs are greyed out.I Cant edit the files even if i log in as master.Cant even import files.
The thing is All the TS work was being done by some other employee prior to me . The guy left the company. Things are a bit screwed up now.
What are the changes that this guy might have done to create problems for us. Where can i Start looking?

Adam Stoller

The problem here is that all the Edit tabs are greyed out.I Cant edit the files even if i log in as master.Cant even import files.
The thing is All the TS work was being done by some other employee prior to me . The guy left the company. Things are a bit screwed up now.
What are the changes that this guy might have done to create problems for us. Where can i Start looking?

Several things come to mind:

kaalraa

The problem here is that all the Edit tabs are greyed out.I Cant edit the files even if i log in as master.Cant even import files.
The thing is All the TS work was being done by some other employee prior to me . The guy left the company. Things are a bit screwed up now.
What are the changes that this guy might have done to create problems for us. Where can i Start looking?

Are you using the previous employee credentials to login to the TS server or the admin people have provided you a new userid / password?

Also ... i think now you should contact support or prior to that talk to other master users and match your credential and permission details with their ID.

However, to start looking yourself, you can start off with basic things like... creating/renaming a file or folder, copy file etc. Confirm whether you are accessible to those things?

Nicholas

The problem here is that all the Edit tabs are greyed out.I Cant edit the files even if i log in as master.Cant even import files.
The thing is All the TS work was being done by some other employee prior to me . The guy left the company. Things are a bit screwed up now.
What are the changes that this guy might have done to create problems for us. Where can i Start looking?

hmm. You can try couple of other things as well (together with ghoti).

See the workarea properties and check is it private/group?
If group, check that group, what users are in that group? if not belongs to that group, try adding youself in group then.

hope this will help

Thanks Nicholas

homesick123

hmm. You can try couple of other things as well (together with ghoti).

See the workarea properties and check is it private/group?
If group, check that group, what users are in that group? if not belongs to that group, try adding youself in group then.

hope this will help

Thanks Nicholas

How do i find out who all are the users in a particular group. I dont have acces to the Groups available on the OS.
Tell any thing any possible solution (on hit and trial basis will also do).
Tell if any thing can be done using CLTs

Adam Stoller

How do i find out who all are the users in a particular group. I dont have acces to the Groups available on the OS.
Tell any thing any possible solution (on hit and trial basis will also do).
Tell if any thing can be done using CLTs

If you're responsible for fixing this kind of issue - get yourself access to the box. If the powers-that-be won't give you access - tell them to fix it themselves!