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Getting error when clicking on link from email notification.

syal123

Can anyone tell how to remedy this problem.
The links that are giving the errors in the email templates are passed to a servlet that allows users to log in to the network and and then that servlet fowrards the request further after proper authentication. The format of the link that does NOT works is :
https:////public/login/forward.jsp?forwardURL=https:////iw-cc/singlesignon?param=/viewdiff?vpath=/default/main/BranchName/UnitedStates/WORKAREA/DEVELOPMENT/us/calendar.html

and the one that works is :
https:////public/login/forward.jsp?forwardURL=https:////iw-cc/singlesignon?param=/previewfile?vpath=/default/main/BranchName/UnitedStates/WORKAREA/DEVELOPMENT/us/calendar.html

The links that work are /previewfile and /taskfilecomment and the ones that dont work are /viewdiff /edit and /properties. The links have the same format as provided in the default email templates.

Attached is the copy of error that pops up.

am I missing something in the links?

Thanks

Interwoven 6.5
Unix

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ISCBorisB

Can anyone tell how to remedy this problem.
The links that are giving the errors in the email templates are passed to a servlet that allows users to log in to the network and and then that servlet fowrards the request further after proper authentication. The format of the link that does NOT works is :
https:////public/login/forward.jsp?forwardURL=https:////iw-cc/singlesignon?param=/viewdiff?vpath=/default/main/BranchName/UnitedStates/WORKAREA/DEVELOPMENT/us/calendar.html

and the one that works is :
https:////public/login/forward.jsp?forwardURL=https:////iw-cc/singlesignon?param=/previewfile?vpath=/default/main/BranchName/UnitedStates/WORKAREA/DEVELOPMENT/us/calendar.html

The links that work are /previewfile and /taskfilecomment and the ones that dont work are /viewdiff /edit and /properties. The links have the same format as provided in the default email templates.

Attached is the copy of error that pops up.

am I missing something in the links?

Thanks

Interwoven 6.5
Unix

viewdiff requires second parameter: viewdiff?vpath=....&other.vpath=...
Is error manifestation the same for edit and properties?

syal123

Yes.

getting the same error for all the three . edit, properties and viewdiff.

for viewdiff i had an assumption that it compares with the staging to compare so no need to provide other vpath. even if it was the case what would be missing from edit and properties? they should not require another vpath.

Also, I tried providing another vpath as you said but still getting the same error.

Thanks for your previous reply.

ISCBorisB

Yes.

getting the same error for all the three . edit, properties and viewdiff.

for viewdiff i had an assumption that it compares with the staging to compare so no need to provide other vpath. even if it was the case what would be missing from edit and properties? they should not require another vpath.

Also, I tried providing another vpath as you said but still getting the same error.

Thanks for your previous reply.

I seem to recall hearing about jakarta's jsp::forward issues. I may be wrong but it seems that the problem was an access to assets with the relative path if primary redirection was to non-root. If that's the reason it can even explain discrepancies in behavior: applets may or may not have relative pathes for required assets, some assets have defaults, etc...

It should not be hard to test that by temporarily modifying links' format to documented/supported one (without SSO and forwarding) and cheking if all of them work from
your mail Client environment. If they work you will know the problem is in SSO, if not - you'll have an environment to debug/report with one layer of complexity less

syal123

Hi ISCBorisB,

All the links work without the forwarding. As you advised, we will look into the code of forwarding servlet.

Thanks