BUG: About link in Content Center throws exception in 6.7.1

Bill Klish

TeamSite 6.7.1
Red Hat Enterprise Linux 4

I tried clicking on the About link in content center and get an error message box with the text:

Could not get installation info for TeamSite.

and the following exception throw in servletd.log

2006-12-01 17:42:09,219 [http-8080-Processor24] WARN  com.interwoven.ui.teamsite.util.TeamSiteInfoContext (xo3058) - error getting product TeamSite
com.interwoven.cssdk.common.CSException: /apps/intrwvn/iw-home/../iwinstall/iwov-inventory.xml(Failed to open installation inventory file)
        at com.interwoven.cssdk.common.jni.CommonServiceAdapterImpl.getProduct(Native Method)
        at com.interwoven.cssdk.common.impl.CSInstallationInfoImpl.getProduct(CSInstallationInfoImpl.java:150)
        at com.interwoven.ui.teamsite.util.TeamSiteInfoContext.getProduct(TeamSiteInfoContext.java:120)
        at com.interwoven.ccpro.common.app_005finfo_jsp._jspService(app_005finfo_jsp.java:366)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
        at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:211)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:204)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
        at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
        at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
        at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)

Sure enough, that file doesn't exist, nor does that directory. That is troublesome since I think that is the directory it uses to track future patches and service packs.

Anyone else seen this?

Bill Klish

After doing some more digging, this the issue.

If you are performing a fresh install and follow the instructions provided by Interwoven to install OpenDeploy before installing TeamSite, you will have this issue.

I installed OD first, which sets the path in defaultiwinstall to the directory specified during the OD install. When it comes time to install TeamSite, it uses the existing setting during its install.

I have the products going into 2 separate directory paths (not under a common iw-home), which will cause this issue. It appears that they have hard coded the relative path specified below into their web application.

I will file a support case to have that resolved in the future.