Activation of a CGI task followed by a user task via email

Hi,
Ts 6.7.1, Win 2003 Enterprise Server.

I have a Tester Approval (user) Task followed by a CGI task for selecting the proof reader. If the approval process is performed from TS Content Center, things are fine. Once the user click on approve, immediatly in the same window, the selection of proof reader appears and once selected the window closes.

The problem occues when the tester approves from email. I've configured solutions_email.ipl for the Tester Review. When the tester clicks finish in the email, it takes him to a UI, where the tester enters some comments and clicks approve. Then immediatly the window closes. The next cgi task was not automatically gets invoked. The tester needs to once again go to the content center and click on the "Start Input Task" to select the proof reader.

Any body had came across this kind of situation?? How to resolve this.

Thanks
Yuv

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Comments

iwovGraduate

What is the URI you are using from the email? I think if you link it to the task detail page instead of the transition page you can avoid auto-closing the window.

Pawan

If by clicking on the Approve button in the UI, the task has to transition to a new task, then, its working as it should.
One way around would be to call another cgi file from the existing Approve/Reject window, and perform all what you want to do there. In this way, you can avoid the next cgi task.

ISCBorisB

One way around would be to call another cgi file from the existing Approve/Reject window, and perform all what you want to do there. In this way, you can avoid the next cgi task.

yuvpurush indicated that "approval" is a User task. Although your "workaround" idea is sound its implementation would be
either hack (to interfere with UT transition buttons) or some redesign where approval+CGI functionality are bundled
into single CGI Task instead of User/CGI Task pair