TS Submit error:

CRB

hello, one of our web developers, get teamsite error everytime they try to submit the work. this is what i got so far as info about the error:
any ideas while i am working on this?
we are on TS 5.5.2 on windows 2k.
thank you!

Root cause:

java.lang.NullPointerException
at com.interwoven.serverutils100.TWftAvailable$TWftAvailableTemplatesFile.GetConfigFilePath(TWftAvailable.java:318)
at com.interwoven.sharedutils100.cache.TCachedConfigFile.DoRead(TCachedConfigFile.java:128)
at com.interwoven.sharedutils100.cache.TCachedConfigFile.GetCachedContent(TCachedConfigFile.java:96)
at com.interwoven.serverutils100.TWftAvailable$TWftAvailableTemplatesFile.GetWftData(TWftAvailable.java:301)
at com.interwoven.serverutils100.TWftAvailable.GetAvailableTemplatesFromFile(TWftAvailable.java:121)
at com.interwoven.serverutils100.TWftAvailable.GetAvailableTemplates(TWftAvailable.java:85)
at com.interwoven.ui.teamsite.workflow.job.NewJobCommand.execute(NewJobCommand.java:669)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:865)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:713)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:596)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:240)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:244)
at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:335)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:206)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:534)

nipper

That does not tell much.

Check the TS logs. See if there is anything in the logs. Also check the level of Java on his system. 5.5.2 is very old and may not support a more recent version of java (I think 1.4 was the last, but am not certain on that)

Does it bring up a workflow start screen ? Does it ask which WF to use ?

Does he have a popup blocker on ?