Couple of questions on error

I searched this, and found that it is most likely a permissions problem, but I'm looking for a little advise. First of all, we are using OpenDeploy to move workareas and files from an old 6.1 store to a new 6.5 store after running iwmigrate. The version of OD is 6.1. The error that we are getting is:

LIB: 2007-04-17 07:16:43 ERROR: Failed to process src directory (.\templatedata\eFP\Asset_Data\sales_and_marketing\Additional_Marketing_Resources\advertising).

LIB: 2007-04-17 07:16:43 Receiver-ERROR: dir .%5Ctemplatedata%5CeFP%5CAsset_Data%5Csales_and_marketing%5CAdditional_Marketing_Resources%5CNQ_DC_CompIntelligence.

LIB: 2007-04-17 07:16:43 ERROR: Failed to deploy local_directory[.] of area[Y:\default\main\eFP\Life\WORKAREA\Template_Management]

LIB: 2007-04-17 07:16:43 ERROR: Failed 1 of 1 local_directories

ENG: 2007-04-17 07:16:43 CDT GMT-05:00 Thread-10 After COMPARE, res=-1

My questions are:

1) If its a permission issue, how do we resolve that? Should the OD service be running as Administrator or should whatever id OD is using be in the Local Admin group? We're doing this for the entire store (about 70Gb and 80 branches with hundreds, maybe thousands of workareas). Right now, it is running as Local System.

2) My next problem is that OD just hangs at this point. I'm assuming that there is a timeout, but can't seem to figure it out. I don't want to time out and kill the entire deployment. I just want to time out on the file and move on to the next one after logging an error so I can be aware of the ones that failed.

3) My deployment is averaging 180KB/s. Doesn't that seem a little slow when both stores are on the same server? The hardware is a few years old, but that still seems really slow.

Thanks in advance for any help.

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Adam Stoller

I searched this, and found that it is most likely a permissions problem, but I'm looking for a little advise. First of all, we are using OpenDeploy to move workareas and files from an old 6.1 store to a new 6.5 store after running iwmigrate. The version of OD is 6.1. The error that we are getting is:
[...]

My questions are:

1) If its a permission issue, how do we resolve that? Should the OD service be running as Administrator or should whatever id OD is using be in the Local Admin group? We're doing this for the entire store (about 70Gb and 80 branches with hundreds, maybe thousands of workareas). Right now, it is running as Local System.

Unless OD was installed to run as non-root (I believe this applies to Windows also - though I cannot remember right now) it should be running as SYSTEM and SYSTEM should be a defacto member of the master.uid (if it's not explicitly listed there, enter it in the master.uid file(s) and run iwreset [no flags]) - but also check the permissions on the branch, workarea, folder, and file just to make sure there's nothing peculiar about them.

2) My next problem is that OD just hangs at this point. I'm assuming that there is a timeout, but can't seem to figure it out. I don't want to time out and kill the entire deployment. I just want to time out on the file and move on to the next one after logging an error so I can be aware of the ones that failed.

Is this a transactional or non-transactional deployment? If it's non-transactional it should try to continue -- OD most often hangs if there is a disk space shortage on the target server -- are you sure there's sufficient space there (including potentially temp-space)?

3) My deployment is averaging 180KB/s. Doesn't that seem a little slow when both stores are on the same server? The hardware is a few years old, but that still seems really slow.

Thanks in advance for any help.

No idea - it depends on how the server handles TCP/IP traffic - you might check with IWOV Support to see if they have any ideas.

Corey_Null

Is this a transactional or non-transactional deployment? If it's non-transactional it should try to continue -- OD most often hangs if there is a disk space shortage on the target server -- are you sure there's sufficient space there (including potentially temp-space)?No idea - it depends on how the server handles TCP/IP traffic - you might check with IWOV Support to see if they have any ideas.

It is non-transactional. Let me check into the space idea.

If both stores are on the same server, OD still runs the traffic through the TCP/IP stack? I guess that makes sense, since it probably has no way of knowing where both stores are in relation to each other. What protocol does OD use to transfer files? Is it something like FTP or a proprietary protocol?

Adam Stoller

It is non-transactional. Let me check into the space idea.

If both stores are on the same server, OD still runs the traffic through the TCP/IP stack? I guess that makes sense, since it probably has no way of knowing where both stores are in relation to each other. What protocol does OD use to transfer files? Is it something like FTP or a proprietary protocol?

It's proprietary.