Emails are not being sent

Mediabin 4.5.3
Windows 2003 EE SP1

Our mediabin development server is sitting on a network where everything external is routed through a proxy server. For whatever reason, emails are not being sent out to external or internal email addresses. We have added the SMTP role to the server and setup the mail server ip and port for that, but mails still are not processed. I don't really see anywhere in the documentation what is required for this to work, nor do I see any settings in the mediabin enterprise manager console.

i don't see anything in the mbp.log either.

What are we missing?

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Comments

nbwoven

1.
Can you check the global.asa located at C:\Program Files\MediaBin Web Client for the following line

' Enable SMTP email functionality
Application("ENABLE_SMTP") = 1

It should be 1

2.
Also check the following lines for EmailasAttachment.asp and EmailtoCart.asp located under the same directory as above

' The following values are used for talking with IIS SMTP service on this box
' You may need to uncomment 3rd entry (and verify path) because IIS sometimes forgets where the pickup directory is located
objFlds("http://schemas.microsoft.com/cdo/configuration/urlgetlatestversion") = TrueobjFlds("http://schemas.microsoft.com/cdo/configuration/sendusing") = 1 ' cdoSendUsingPickupobjFlds ("http://schemas.microsoft.com/cdo/configuration/smtpserverpickupdirectory")= "c:\Inetpub\mailroot\Pickup"

' The following values are used for talking with SMTP on a different server (or non IIS STMP server on same box)
' objFlds("http://schemas.microsoft.com/cdo/configuration/smtpserver") = "<>"
' objFlds("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25 ' standard port for SMTP' objFlds("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2 ' cdoSendUsingPort

Check if the SMTP server/DNS name appears in the right field.

Bill Klish

Ok, so it happened to be that I had to update 4 asp pages to set the email server added to the second section in each.

Is there a feature request out there to add that to the documentation somewhere? Is there a feature request to add the email properties to the mediabin enterprise manager so people don't have to edit the asp pages?

Thanks for all the help!

msrinivas

I guess the assumption is that the default IIS SMTP server is used (which might not necessarily be a good assumption), in which case you shouldn't have to edit the asp pages.

Even though this is not documented I know that there is a KB article about this. I think there are a total of 5 EMail*.asp pages that you have to make the change in.

Migrateduser

For the next release, due out next week (4.6), you will only need to make changes to include\constants.asp for email configuration.
The Mediabin Enterprise Manager is used for MediaBin server configuration. Email is purely a function of the web client. What is lacking is an administrative console for the web client as well as a user options (preference) page. Perhaps that could be included in the Enterprise Manager as well.
These improvements are under consideration for the 5.0 release.