Image Upload Issue

Hi,
We have MB 4.5.3 on Windows2003. TS 6.5 SP3.

In our DCT, when we browse for Image which is located in MediaBin, it shows all available assets to select. When we select image and submit on image selection window, it fills the image path in DCT and also fills image height,width and size.

This works fine for only some files and for some files it's NOT working after selecting image in image selection window and after clicking on Submit.

I tested couple of diff size files, it behaves strange. Here is some for your ref.

1. File size 23KB(355,190) works fine
2. File size 15,12KB (806,1110) works fine
3. File size 24KB (800,600) NOT working -- not filling the text field in DCT and hung up there after selecting image in image selection window and after clicking on Submit
4. Same for File size 7KB (300,231), File size 404KB (2546,3307)

Any help/suggestions/comments is appreciated.

I am new to MB module and pls bare me.

Thanks,
KT

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msnider

I am not very versed in the inner workings of the ECM connector so you should probably cross-post this to the TeamSite forum to get a better answer as to the intended behavior and\or if this is a bug.

Mark

KTReddy

Any help is appreciated. This problems occurs some times when the image has strange metadata info also. Some images have proper metadata (i.e., without any special characters/ strange character) , still it hangs for ever.I checked the permissions, properties and etc.. No Luck. but, need some help to fix this issue.

cliff1

KT,

When you say "submit" are talking about clicking the "OK" button in the mediabin browser dialog (or double-clicking the image)? I just want to make sure we are not talking about the TeamSite's submit function that moves files into the STAGING area.

Is your DCT using "immediate" import or "deferred" import? The immediate import will download the file when the user presses the OK button (you will see a "Downloading, please wait..." message). The deferred import just grabs some of the information about the asset and stores it in the form.

Does the mediabin browser dialog window go away (close) when you click OK? Any additional details about what happens when this fails will be helpful.

You should check your TeamSite servletd (aka tomcat) log file for any error messages (/local/logs/iwui/servletd.log) when this happens. The name of log file differs slightly between windows an unix, but the directory path is the same.

KTReddy

KT,

When you say "submit" are talking about clicking the "OK" button in the mediabin browser dialog (or double-clicking the image)? I just want to make sure we are not talking about the TeamSite's submit function that moves files into the STAGING area..

Yes, I am talking about clicking the "OK" button in the mediabin browser dialog (or double-clicking the image)

Is your DCT using "immediate" import or "deferred" import? The immediate import will download the file when the user presses the OK button (you will see a "Downloading, please wait..." message). The deferred import just grabs some of the information about the asset and stores it in the form.

The deferred import just grabs some of the information about the asset and stores it in the form.

Does the mediabin browser dialog window go away (close) when you click OK? Any additional details about what happens when this fails will be helpful.

MedianBin browser just hangs, it never closed and never filled with selected image. After few seconds of image selection, it just refreshes the screen and hangs

You should check your TeamSite servletd (aka tomcat) log file for any error messages (/local/logs/iwui/servletd.log) when this happens. The name of log file differs slightly between windows an unix, but the directory path is the same.

4A)I will check this once again and will update you. We are running some issues on server side (mediabin) today and not able to access mediabin and log files.

Once again thanks for your response and I was so happy to see the response.

KTReddy

You should check your TeamSite servletd (aka tomcat) log file for any error messages (/local/logs/iwui/servletd.log) when this happens. The name of log file differs slightly between windows an unix, but the directory path is the same.

When I tried to access image thru mediabin browser window and select image, first I see image name, after few seconds, image name replaced with 'name' and haung up. I went and checked for servetd_out.log and servletd_err.log and there is no change at the time in log files out log files location:\iw-home\local\logs\iwui.

Thanks,
KT

kusuma

Hello KT,
Try changing the log level to 'debug' for the ecmconnectors. In a browser window goto
"http://your-teamsite-server/iw-cc/command/iw.base.loggers"
You will see a list of teamsite loggers. Find the row which has "com.interwoven.ui.teamsite.ecmconnector " and click on the "debug" link. The link will get disabled indicating that the log level for the ecmconnector has been set to "debug". Try accessing images through the MediaBin browser and check the logs again.
Could you put in some screen shots for the sequence of steps you are following when you see this error?

-Kusuma