Error -2147220975 : The message could not be sent to the SMTP server

MediaBin 4.5.3
Windows 2003 EE SP1

I have setup a mail server in the EmailAsAttachment.asp as follows:


  ' The following values are used for talking with IIS SMTP service on this box
  ' You may need to uncomment 3rd entry (and verify path) because IIS sometimes forgets where the pickup directory is located
'  objFlds("http://schemas.microsoft.com/cdo/configuration/urlgetlatestversion") = True
'  objFlds("http://schemas.microsoft.com/cdo/configuration/sendusing")     = 1 ' cdoSendUsingPickup
'  objFlds("http://schemas.microsoft.com/cdo/configuration/smtpserverpickupdirectory")= "c:\Inetpub\mailroot\Pickup"

  ' The following values are used for talking with SMTP on a different server (or non IIS STMP server on same box)
  objFlds("http://schemas.microsoft.com/cdo/configuration/smtpserver")     = "10.99.20.52"
  objFlds("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25 ' standard port for SMTP
  objFlds("http://schemas.microsoft.com/cdo/configuration/sendusing")   = 2 ' cdoSendUsingPort

I am getting the following error trying to submit a message:

Error -2147220975 : The message could not be sent to the SMTP server. The transport error code was 0x800ccc6d. The server response was 552 message size exceeds fixed maximium message size

The operations team swears the server can handle up to 10mb in attachments, but this is just a little over 5. 5 worked. Is there some sort of setting in another asp file or elsewhere in mediabin for this setting?

I have set it up as 10 MB in the Virtual SMTP server in IIS, but by virtue of the EmailAsAttachment.asp file, I don't think it is using this anyway.

How else can I figure out where this is dying? The mail server owner said they are not seeing a failed request being sent there, so this is stopping on the MediaBin server.

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Comments

ISCBorisB

How else can I figure out where this is dying? The mail server owner said they are not seeing a failed request being sent there, so this is stopping on the MediaBin server.

I'm not an expert in MB, just noticed thread topic with infamous error code...

You may want to look at your Antivirus software. Some of them have settings to prevent mass mailing by blocking corresponding MS CDO.
For example in McAfee get to "Access Protection" and make sure that "Prevent mass mailing worms from sending email" is unchecked

- I just checked my notes... Transport Error code differs in your case. 0x800CCC6D is "SMTP 552 STORAGE OVERFLOW - Storage limit exceeded",
but then you know that. It may be not so much your attachment size as the state of receiver Mail box. (Not enough room or over receiver's Mailbox quota)

Migrateduser

The error message you're seeing is not coming from MediaBin software. I cannot say without certainty that it might not be coming from Microsoft software (CDO) that is used to transfer email.
Using a sniffer would tell you if the error was generated internally or external to your server. Ethereal (now called WireShark) is an open source free protocol analyzer for Windows and Unix. I use it religiously to troubleshoot web related issues. Try installing it on your web server and take a trace while sending the email. You may not be able to read, in clear text, the contents of the email, but you will be able to see what information is moving between your web server's IP address and that of your email server. Unlike command line utilities (like tcpflow), Ethereal has a graphical user interface and is very easy to use.
http://www.ethereal.com/download.html
http://www.wireshark.org/

msrinivas

MediaBin 4.5.3
Windows 2003 EE SP1

How else can I figure out where this is dying? The mail server owner said they are not seeing a failed request being sent there, so this is stopping on the MediaBin server.

- Configure one of the other EMail*.asp pages (EMailasLink.asp or something) and see if it can send out an e-mail.
- Try pinging that server on port 25.
- Try sending an e-mail to an internal address only.
- User server name instead of IP

HTH

Bill Klish

Let me clarify.

I have configured all of the Email*.asp pages to point to my smtp server.

Emails are being sent, email as link and email as shortcut work fine. Email as attachment works fine as well, provided it is around 5 MB in size. Sending anything bigger than 5 MB to an internal or external address results in the error message above.

Due to the spelling mistake of minimum in the error message, I would be almost certain that it is being generated by MediaBin, not the email server.

I suppose we can put a sniffer on the network, not sure how happy the operations team will be about doing it. Anything else we can try?

Migrateduser

You could try what Srinivas suggested. Otherwise the sniffer would be the only other alternative with the exception of writing your own test script to send email using CDOSYS. MediaBin uses CDOSYS (Microsoft component) to send email. I did a quick search of the web code for the misspelled "maximium". Nothing is found.