Search - TeamSite Code:20

This is an informational post for myself (when I forget that this is an identified bug and start looking for a solution) and for others who come across this same issue. As of this date there is no other information in DevNet or the Support Center Knowledge Base what a TeamSite Code: 20 means.

BLOT: This is an error code that shows up in the Search 2.0 iw.tsindex.log

This is the solution provided by Interwoven Support
This is with regards to: TeamSite Code :20.
This is a bug in the 6.7.1 release and happens when the base edition contains the deleted files. Currently, there is no workaround for this and the branch has to be turned off for indexing or else the indexer keeps on looping. This will be fixed in patch 2 which should be installed on top of TS 6.7.1 or you can apply SP1 which should be installed on top of TS 6.7.1. The SP1 is schedule for release at the end of Q2.

Log Enteries from iw.tsindex.log
[[23 May 2007 10:56:38,941] ERROR com.interwoven.hunter.index.BulkJobProcessor (BulkIndexer-0) - Couldn't complete indexing due to exception
TeamSite Code :20
com.interwoven.hunter.common.TSException
at com.interwoven.hunter.common.Repository.getFilesRecursively(Repository.java:1150)
at com.interwoven.hunter.common.Repository.getFilesRecursively(Repository.java:1183)
at com.interwoven.hunter.common.Repository.getUniqueFilesChanged(Repository.java:1029)
at com.interwoven.hunter.index.AbstractJobProcessor.indexBranch(AbstractJobProcessor.java:155)
at com.interwoven.hunter.index.BulkJobProcessor.processNextJob(BulkJobProcessor.java:78)
at com.interwoven.hunter.index.Indexer.run(Indexer.java:153)
at java.lang.Thread.run(Thread.java:595)

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Comments

Migrateduser

SP1 will have the fix for this, but for now, The fix for this has been released in the patch 2. As patch 3 is also released one can apply this.

Please note that the older TS- search releases does not face this problem.

dtheimer

To provide a bit more detail. The fix can be found in: Patch ID 1789: TeamSite 6.7.1 for Windows (KB 57890). There is a seperate patch for the search component.

Here are the details listed in the Patch ID 1789 specific to the TeamSite error code: 20
1787-1789: Patch 69978 for TeamSite Search 2.1.0 for Windows
Build Date: 20070205
Build Number: 63634

Bug ID 69243

1.) If the base edition for the sub-branch has the deleted folder in it, the indexer goes into error loop, logging the exception repeatedly for "TeamSite error code 20". 2.) "TeamSite error 2009" pseudo-error is logged in the DEBUG mode when trying to index a deleted folder. 3.) The files in the folder for the sub-branch base-edition are not indexed.
Platform(s): Generic

Note: Since Window sis specific to our environment I did not do the research for any of the other UNIX based environments.