6.7.1 Unable to Preview files with spaces in them

We recently upgraded to 6.7.1 and now we are unable to preview files with spaces in the filename. If we go to the file and put in an underscore instead of the space we can preview the file (in our case an image). When clicking on the file with the space the error message we receive is the following.

The requested URL /iw-mount/default/main/test/WORKAREA/Content/images/New%20Image.gif was not found on this server.

Anyone seen something like this before?

System:
TeamSite 6.7.1 on Solaris

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moonkhanna

this is a very old issue. Used to be with 5.5.2 or 6.1. I do not think, this exists in 6.7.1. Which web server are you using? What version?A recommendation though would be not to use file names with spaces.

kaalraa

We recently upgraded to 6.7.1 and now we are unable to preview files with spaces in the filename. If we go to the file and put in an underscore instead of the space we can preview the file (in our case an image). When clicking on the file with the space the error message we receive is the following.

The requested URL /iw-mount/default/main/test/WORKAREA/Content/images/New%20Image.gif was not found on this server.

Anyone seen something like this before?

System:
TeamSite 6.7.1 on Solaris

Which version you are earlier on? Are the same files getting previewed within that version?

awgolk

we where on 6.5 and were able to preview with no issues.

moonkhanna

Which web server are you using? What version?

Manju_TechM

Hi,

There are two ways to eliminate this error:

1. Use underscore instead of spaces in file names. OR
2. Use the file name with spaces within double quotes.

Suppose if your file name is left hand nav, give the file name within double quotes as "left hand nav".

ISCBorisB

Hi,

There are two ways to eliminate this error:

1. Use underscore instead of spaces in file names. OR
2. Use the file name with spaces within double quotes.

Suppose if your file name is left hand nav, give the file name within double quotes as "left hand nav".

That's great... Can you please explain how to insert double quotes when I click "Preview" button or simply click File link in TS GUI?

Till you are at it note that it used to be a problem in 5.x then has been fixed by TS in 6.0 and now resurfaced again. Seems to be preview
CGI/Servlet 6.7 regression issue

Ambuj

We recently upgraded to 6.7.1 and now we are unable to preview files with spaces in the filename. If we go to the file and put in an underscore instead of the space we can preview the file (in our case an image). When clicking on the file with the space the error message we receive is the following.

The requested URL /iw-mount/default/main/test/WORKAREA/Content/images/New%20Image.gif was not found on this server.

Anyone seen something like this before?

System:
TeamSite 6.7.1 on Solaris

This is a very old issue and I thought it's solved now... are you using any migrated content from old server or it's a new content .. ??

iw_store

Hi,

There are two ways to eliminate this error:

1. Use underscore instead of spaces in file names. OR
2. Use the file name with spaces within double quotes.

Suppose if your file name is left hand nav, give the file name within double quotes as "left hand nav".

Avoid spaces and capital letters in the filename.

Aryan

This is an interesting question....

That's great... Can you please explain how to insert double quotes when I click "Preview" button or simply click File link in TS GUI?

Has somebody done this before? I am very curious to know this.

ISCBorisB

This is an interesting question....

Has somebody done this before? I am very curious to know this.

Ah, sorry Aryan. The question might have been interesting but it was also meant as slightly sarcastic.

It's not possible to do in any supported manner or even as a reasonable hack. TS components to modify are binaries.
I was trying to make a little fun of Forum's plethora of formally correct, usually trivial and absolutely useless posts

Aryan

Got it.... Smiley Happy

Your question, although s[font=Arial]arcastic [/font], made me think.

awgolk

There is a KB out there that discuss this.

Knowledge Base Article: 59008

JeremyP

FYI, for anyone that is searching for this same issue.

We had the same issue where files with spaces in them (or even files nested in directories with spaces in them) wouldn't preview. They were previewing fine in 6.5 SP3, and we were getting 404 errors when trying to preview in 6.7.1 SP1.

In

\iw-home\iw-webd\conf there is a rewrite.conf.template file. Backed up the existing file and replaced it with the rewrite.conf.template.example file. Then ran "iwreset -ui".

Note: I take no responsibility for your server, but worse case, just replace your backup.

I figure during the upgrade that file might not have been upgraded, and the 6.5 version was causing problems, just a guess.

Hope this helps anyone with the same issue.