Preview & generate Error

Hi all,
I am suffering from a strange error.
while doing the preview of a dcr the Formpublisher fires followoing errors for two diffrent users.

I checked with 3 users. All three are logged in to TeamSite using master role. all these can create/edit th dcr. but out of them only User1 can see the preview of the record.

Error for User-2

Error 1:
Preview And Generate Error:

The following error occured while creating file Y:\default\main\US\Web\MyHerbalifecom\en\WORKAREA\Publisher\templatedata\zz_tst_ankurs_0_manifest:
Broken pipe
The file was not generated.

Error for user-3

Error 2:
FormPublisher : Preview and Generate
Error: Unable to Preview system directory
Y:\default\main\US\MHerbalifecom\en\WORKAREA\Publisher\templpatedata does not exist

The templating.cfg has:
<category name="Viewers">

**<locations>

***<branch vpath-regex=".*/main/US/Web/MyHerbalifecom/*" />

**</locations>

***

**<data-type name="ViewerCategory" dcr-type="xml">

***<presentation>

****<template name="ViewerCategory.tpl" extension="shtml">

*****<locations>

******<branch vpath-regex=".*/main/US/Web/MyHerbalifecom/*" preview-dir="/">

*******<directory dir-regex=".*" />

******</branch>

*****</locations>

****</template>

****

***</presentation>
</data-type>
</category>

Anyone has any pointer?

-Parag

Interwoven TeamSite 6.5.0 Service Pack 3
Windows 2K3

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Comments

aby_sam

Since User 1 can preview the content, this is most likely to be a permission issue.
Is user 1 having the same level of permission as user 2 on this branch. Try creating a test user with permission as user 1 & see if preview works.

Adam Stoller

Since User 1 can preview the content, this is most likely to be a permission issue.
Is user 1 having the same level of permission as user 2 on this branch. Try creating a test user with permission as user 1 & see if preview works.

It could be an issue within the PT itself. I tend to write my PTs in Perl and like to use Log::Log4perl - in once case I did this and it turned out that the logfile didn't have permissions for everyone to modify it, so the first person (me) who ran the PT was able to do so easily, but nobody afterwards could do so until/unless we fixed the permissions on the log file.

Just a thought anyway ...

Parag

Since User 1 can preview the content, this is most likely to be a permission issue.
Is user 1 having the same level of permission as user 2 on this branch. Try creating a test user with permission as user 1 & see if preview works.

Hi,
User 2 has the permissions as that of User 1 (Master)which are mentioned in roles.uid(master.uid, admin.uid,author.uid and editor.uid).

What else permissions are needed to set? Could anyone pls tell how to set other permissions?

aby_sam

The groups associated with User 1 may not be mapped to User 2 and 3.

Probably you may try what fish suggests. check the permissions to logs. You might 've missed out on giving permission to others. We use rwxrwxrwx on our logs which are likely to be fetched by groups other than the one TS admin users belongs to.

Adam Stoller

Hi,
User 2 has the permissions as that of User 1 (Master)which are mentioned in roles.uid(master.uid, admin.uid,author.uid and editor.uid).

What else permissions are needed to set? Could anyone pls tell how to set other permissions?

Those are TeamSite roles - which are one type of permissions.
The other type of permissions, that you need to check, are the OS-level permissions, such as the groups to which the user belongs.

As you're on Windows (right?) - you should be able to use the net user userid and towards the bottom of the output you should see a list of "Local Group Memberships" and "Global Group memberships" - if you do that for both user1 and user2, you should be able to verify that they are members of all the same groups.

If they aren't - look at the differences, specifically those groups to which user1 belongs but user2 does not - and look at the ACLs on the various files and directories within TeamSite and/or the local disk that you know are (or think might be) associated with the Preview functionality - and see if you notice those groups being used...

There's no simple "presto" command to use to say "fix this" - you have to investigate, and then make a decision about how to resolve the issue once you discover what it is (making user2 a member of all the same groups as user1 would likely "fix" this issue - but it may not be the "right fix")

TestReport.zip

Parag

Thanks Fish for a detailed solution.
yes, the permissions for a User are not set, so he is not able to create/Modify/Preview the content.

But for the other user who has all the permissions, while doinfg the preview it was showing broken pipe error. I resolved this issue as deleted all the temperory zz_* files under /templatedata.

The perl pocesses were running in background so the user was nbot able to preview the content.

Thanks again.
-Parag