Jobs hang in the job controller

Joseph_goh

Hi,

I have the Mediabin version 4.5.3.

Sometimes there are too many or large assets added into the mediabin will hang the active jobs running in the job controller.
For e.g. I added several assets and one of my active job got hung. The subsequent submitted jobs will also hang in the job controller.
Also sometimes the user uploads a huge file from his laptop, he may disconnect the laptop before the uploading process completes - this will cause the same problem.

When this type of problem occurs, I cancel the hung job but it still does not solve the problem - does not allow the subsequent jobs to run properly. In addition to that, I need to reboot the Mediabin server in order to solve the problem.

How can we solve the issue - to allow the subsequent jobs to run completely and not to be hung in the job controller because of one job hangs?

Joseph Goh

lyman

You may want to cross post this in the Product Line Forum. Generally every primitive in MediaBin should have a time-out at which point a job slot is recovered no matter what has happened. However, if this use case seems to be cloggin the system frequently, you might consider upping MaxConcurrentJobs via the MediaBin Enterprise Manager.

Cheers,

Lyman Hurd