Library Manager: Login Failure

A pop up login menu appear when I'm trying to expand the library. I've never seen this login menu before. I was requested to enter the password.

Initially, I thought the user tried the wrong password to login until it reached the limit. Tried unlock Admin and [Admin is Not Currently Locked Out] message appear.

Refering to the Configuration Manager Help, if Admin is successfully unlocked, I will see [Exceeded Number of Logon Attempts] message before the [Admin is Not Locked Out] menu.

My question is:
1. What triggered the login menu to appear as I expand the library?
2. Any way to reset the password for Admin? Is there any default password?

Thanks for your help. Appreciate it.

William

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william_ha

Additional info:

Source: iTN # 92003-936 How to reset the Admin account password for the WorkSite MP Library Manager

The admin password is not changed and is the same.
WHERE dit_trustee.PASSWORD_F21015 = '8E4095E03D0F820AA3D7B84EA78A14B5'
and sid = 5; //From SQL Server db

The login menu still appear when trying to expand or view the library.

sabeer

Hi,

Try this i think it will work:

1)remove the password.txt from the worksitemp4\mpserver\config\pm
2)Stop and Restart the process manager.
3)Then for setting password again,click impmpassword.exe under mpserver\bin

william_ha

Hi,

Try this i think it will work:

1)remove the password.txt from the worksitemp4\mpserver\config\pm
2)Stop and Restart the process manager.
3)Then for setting password again,click impmpassword.exe under mpserver\bin

Unfortunately, it doesn't work. The value in SQL Server db is still the same. Any other option other than reinstalling the Library? Smiley Sad

EDIT: The impmpassword is actually setting password for the Configuration Manager, not the Library Manager. Now another login menu pop up from Configuration Manager. Luckily I know the password for that.

cascadeexample.zip

william_ha

This error message come today during login. I can't login using any username and password. Not even Administrator.

"A WorkSite MP resource required for the requested item is currently unavailable.

Please try again later. If this problem persists, contact your support staff. "

May I know what are the problem that I need to fix?

This message appear in the log file cmstrans.ImCmsSvc..log Is there any relation with error I mentioned?

Mon Mar 05 11:41:30.062: INFO [Session-334] CmsMsgProcessor: message threw exception
com.imanage.cms.exceptions.enterprise.ExpiredTrusteeException: Enterprise Exception
at com.imanage.cms.t1.db.cmsdatabase.CMSCommon.checkLogon(CMSCommon.java:14090)
at com.imanage.cms.t1.service.cmsbeans.CmsSessionAuthenticationBaseBean.execute(CmsSessionAuthenticationBaseBean.java:96)
at com.imanage.cms.t1.service.cmsbeans.CmsSessionAuthenticationBean.execute(CmsSessionAuthenticationBean.java:31)
at com.imanage.cms.t1.service.CmsServiceBean.processMessage(CmsServiceBean.java:166)
at com.imanage.cms.t1.service.CmsMsgProcessor.processMessage(CmsMsgProcessor.java:166)
at com.imanage.cms.t1.service.CmsMsgProcessor.processMessage(CmsMsgProcessor.java:140)
at com.imanage.cms.t1.service.CmsServiceBeanContainer.processMessage(CmsServiceBeanContainer.java:40)
at com.imanage.cms.t1.net.rpc.RpcSession.processMessage(RpcSession.java:552)
at com.imanage.cms.t1.net.rpc.RpcSession$RpcSessionThread.run(RpcSession.java:466)
at com.imanage.cms.fc.base.ImThread.callRun(ImThread.java:1079)
at com.imanage.cms.fc.base.ImThread.executeOneLoop(ImThread.java:1202)
at com.imanage.cms.fc.thread.ThreadHWRunner.run(ThreadHWRunner.java:141)
at java.lang.Thread.run(Unknown Source)

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jwl

Hi William,
I just came across your old post regarding login failure to the Library Manager. I'm experiencing the same problem on my dev environment, and I'd like to know if/how you resolved this.
Thanks,
John

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sekumar

John,
there is a tech-note available in our worksite support site to fix this problem.
you need to execute a sql query against your library database.

Thanks

gomes

Hi.
In database you can find out table called dit_trustee.Set the last_logon_time column to null value in this table.

Puneet303

The default password is'admin' for the admin user.

This problem comes when we have admin user looged in to the server for a longer time.

We have to update the last_logon_time for the admin user to the current system date .

Palchalam

in the library manager click on add cluster, enter the same cluster name as existing one, it would be added and u can then remove the old one... try if this works...