TeamSite server crashes

Hi all,

since 4 or 5 weeks we have a big problem: The service "Interwoven Proxy" crashes without prior notice sometimes. As a reaction of that the service "Interwoven Teamsite" will be stopped.

Anybody who can help me?

Thanks a lot!

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Comments

nipper

We need a lot more information than that. What rev of TS ? OS ?

You should work with support, however you also should peruse the event viewer and any logs TS creates when this happens.

I have almost *never* seen iwproxy bite the dust (and even if it does, it should never take iwserver down with it).

Andy

Daniel77

We are using TeamSite 6.5.0 Service Pack 2 on MS Server 2003 Standard Edition. The event viewer reports an "Reporting queued error: faulting application iwproxy.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000."

Thanks a lot,
Daniel

nipper

Win 2003 Standard Edition is not supported for TeamSite. I have no idea if that is why you are crashing, but that is what you will hear from support.

You are to be on EE.

Daniel77

Hello again,

which OS is supported for TeamSite?

Daniel

CRB

nipper said " Enterprise Edition", if you are on windows this is wht is supported by 6.5 SP2:

Windows 2000 SP4, English, Traditional Chinese, Simplified Chinese, Japanese, Korean, German, French

Windows 2003 Server, Enterprise Edition, 32-bit, English, Traditional Chinese, Simplified Chinese, Japanese, Korean, German, French

there are alot of articles about supported enviroment with every TS release, look for this info in the support website or in the manuals...

ISCBorisB

Hello again,

which OS is supported for TeamSite?

Daniel

TeamSte 6.X Compatibility Matrix

Note that you'll need IWOV Support Account to get there

Migrateduser

Although not officially supported, 2003 Standard will work fine. Please collect the following information and open a support ticket:

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=49651