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Unable to send mail through the workflow

GOMATHY

I am not able to send mail through the workflow, i tried using the iwsend_mail.ipl and the iw_solution_email.ipl.The task gets hanged while sending mail through the workflow.I have also made entries in the [iw_sendmail] part of the iw.cfg and the email_map.cfg file also.But then also iam not able to send mail.In the iwjoberrors.log i found the following error when i tried running the task using iwsend_mail

[Tue Apr 03 13:16:08 2007] Could not run "c:/iw-home/iw-perl/bin/iwperl" "c:/iw-home/bin/iwsend_mail.ipl" user for task 3874; retrying in 1 minute

and the following error is reported in the iwjoberrors.log when i try to send mail through the iw_solution_email.ipl:

[Wed Apr 04 09:49:14 2007] Could not run "c:\iw-home/iw-perl/bin/iwperl" "c:\iw-home/local/config/wft/solutions/iw_solution_email.ipl" -t "Approver" for task 3983; retrying in 1 minute.

Any suggestions what could have been missing in my part.
Thanks in advance.

Gomathy

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Comments

cute_guy

1) What is the TS environment?

2) Does the ipl files have execute permission?

3) Do you have smtp port enabled for your server in your company's mail server?

4)There is debug_output option in iw.cfg file enable that and check, what is getting wriiten into the log file?

5) Try to run the sendmail script in command prompt.

GOMATHY

1)Iam working on the TS5.5.2

2)I don't know how to check the execute permission for the ipl files

3) I am not using company mail server and iam using the local system.

4) I have specified the file location and its name in the debug_option but then nothing is written in that log file.

5) When i tried to run the script in command prompt it asks for the task id ,job id and other inputs.

Adam Stoller

Please open up a command prompt on the TS server and type the following command:

C:\> dir c:\iw-home\iw-perl\bin\iwperl*

and show us the results.

GOMATHY

As you asked i have run the following command in the cmd prompt and below is the output of it.
C:\>dir c:\iw-home\iw-perl\bin\iwperl*
Volume in drive C has no label.
Volume Serial Number is A0E7-3D7C

Directory of c:\iw-home\iw-perl\bin

03/27/2007 06:53p 0 iwperl
02/24/2000 04:38a 3,072 iwperl.exe
04/05/2007 11:01a 1,544 iwperl.pid
3 File(s) 4,616 bytes
0 Dir(s) 12,859,846,656 bytes free

C:\>

Now the externaltask used for sending mail is going on and it is not hanging.The problem was solved by changing the path of execution from c:\iw-home\iw-perl\bin\iwperl to c:\iw-home\iw-perl\bin\iwperl.exe.
Now the task goes fine but no mails are send.Suggest me in solving this issue.

GOMATHY

Adam Stoller

As you asked i have run the following command in the cmd prompt and below is the output of it.
C:\>dir c:\iw-home\iw-perl\bin\iwperl*
 Volume in drive C has no label.
 Volume Serial Number is A0E7-3D7C

 Directory of c:\iw-home\iw-perl\bin

03/27/2007  06:53p                   0 iwperl
02/24/2000  04:38a               3,072 iwperl.exe
04/05/2007  11:01a               1,544 iwperl.pid
               3 File(s)          4,616 bytes
               0 Dir(s)  12,859,846,656 bytes free

C:\>
Now the externaltask used for sending mail is going on and it is not hanging.The problem was solved by changing the path of execution from c:\iw-home\iw-perl\bin\iwperl to c:\iw-home\iw-perl\bin\iwperl.exe.
Now the task goes fine but no mails are send.Suggest me in solving this issue.

The problem - which seems to plague a number of Windows TS installations (perhaps IWOV messed up in one of their bundles?) is the presence of the zero-length file called simply "iwperl" -- the real solution is to remove that file - then you wouldn't have to change your code - it would work as expected.

GOMATHY

As you said i have deleted the file with 0 bytes and i restarted the server.Then i tried submitting the file with workflow
"author_assignment_with_email.wft" .There is no error in iwjoberrors.log but the email task still hangs.

But when we try to submit the same file using the "author submit with email.wft" the email is send.This email is send because in the workflow i changed the part
c:\iw-home\iw-perl\bin\iwperl c:\iw-home\bin\iw_sendmail.ipl to
c:\iw-home\iw-perl\bin\iwperl.exe c:\iw-home\bin\iw_sendmail.ipl .

But here in the "author_assignment_with_email.wft" they use the Teamsite Subroutines for sending mail where i could not make any modification.
Suggest me what could i do for this issue.

Thanks in advance

Gomathy

cute_guy

Did you check how the mail is sent..

any variable are passed to the external task which is missing?

if the email task hangs.. try running the command given in the email task in the command line with actual input parameters if any...

if it runs with the parameters passed in the command line then check in the workflow how parameters are assigned values..

GOMATHY

The workflow "author_assignment_with_email.wft" which iam using is provided by the teamsite itself is present inside wft folder.
Here iam passing all the necessary inputs for the workflow but it does not work fine.I guess the problem may be because in my system it doesn't recognize iwperl as the .exe file and i have to explicitly specify as iwperl.exe wherever iam in need of executing a perl file.Could you suggest anything for it.

Gomathy

Adam Stoller

The workflow "author_assignment_with_email.wft" which iam using is provided by the teamsite itself is present inside wft folder.
Here iam passing all the necessary inputs for the workflow but it does not work fine.I guess the problem may be because in my system it doesn't recognize iwperl as the .exe file and i have to explicitly specify as iwperl.exe wherever iam in need of executing a perl file.Could you suggest anything for it.

Gomathy

Open up a cmd prompt on your TS server - then type the following commands and let us know what you see:

/iw-perl/bin, you may have to cd there first before running the above commands - or just fix your PATH to include that directory.

Test_ToHideSeries.pdf

GOMATHY

As u requested, i have run the following command on cmd prompt. the result is as below:

C:\>iwperl -v

This is perl, version 5.005_03 built for MSWin32-x86

Copyright 1987-1999, Larry Wall

Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5.0 source kit.

Complete documentation for Perl, including FAQ lists, should be found on
this system using `man perl' or `perldoc perl'. If you have access to the
Internet, point your browser at http://www.perl.com/, the Perl Home Page.

C:\>iwperl.exe -v

This is perl, version 5.005_03 built for MSWin32-x86

Copyright 1987-1999, Larry Wall

Perl may be copied only under the terms of either the Artistic License or the
GNU General Public License, which may be found in the Perl 5.0 source kit.

Complete documentation for Perl, including FAQ lists, should be found on
this system using `man perl' or `perldoc perl'. If you have access to the
Internet, point your browser at http://www.perl.com/, the Perl Home Page.

C:\>

Thanks.

Gomathy

cute_guy

The workflow "author_assignment_with_email.wft" which iam using is provided by the teamsite itself is present inside wft folder.
Here iam passing all the necessary inputs for the workflow but it does not work fine.I guess the problem may be because in my system it doesn't recognize iwperl as the .exe file and i have to explicitly specify as iwperl.exe wherever iam in need of executing a perl file.Could you suggest anything for it.

Gomathy

Everybody who knows TS also knows that author_assignment_with_email.wft is part of workflows given by TeamSite...

So what are values you are passing ?

You mean to say if you change iwperl to iwperl.exe the mail is getting sent from the workflow?

Did you try to run the command called in external email task from the command line and check if any error is seen?

GOMATHY

I am passing the iwhome and user through the get_mail_cmd function which is present in the UserTask.pm .When i run the ipl file iw_solution_email.ipl or iw_sendmail.ipl through command prompt i don't get error and it is asking for the input i needed to passed as arguments.But in case of the author_assignment_with_email.wft file as it is calling a TeamSite .pm file so we didn't change iwperl to iwperl.exe in the place where perl file is executed.
Could you suggest for this case.

Thanks
Gomathy