CPS 2.0 upgrade

I am trying to upgrade CPS 2.0 to CAPS 2.1. OD Base and OD Admin Server both upgrade successfully. When the ControlHub upgrade starts, it bombs with the following error:

jdk failed at phase IW_INSTALL_MODE_INSTALL with the following errors:
A mandatory Module jdk failed to complete IW_INSTALL_MODE_INSTALL phase
STACK TRACE :java.lang.Exception: A mandatory Module jdk failed to complete IW_INSTALL_MODE_INSTALL phase
at com.interwoven.install.module.Module.getInstallResult(Module.java:1103)
at com.interwoven.install.module.Module.install(Module.java:596)
at com.interwoven.install.module.ModuleManager.executeInstall(ModuleManager.java:634)
at com.interwoven.install.module.ModuleManager.installUsingGlobalPropertiesFile(ModuleManager.java:1135)
at com.interwoven.install.module.ModuleManager.doInstall(ModuleManager.java:213)
at com.interwoven.install.product.Product.install(Product.java:607)
at com.interwoven.install.product.ProductManager.doInstall(ProductManager.java:166)
at com.interwoven.install.installmgr.InstallManager.install(InstallManager.java:1355)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA8113)
at ZeroGw6.run(DashoA8113)

Has anyone else encountered this error during the upgrade process? If so, how was it resolved.

Thanks,
Terri

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Comments

CRB

have you delete or edited one of those iwinstall folders previously?

Migrateduser

Sure haven't. This is a brand new install (configured like our production server) so that I can test the upgrade path for our production implementation.

Basavaraj

Hi All,

I am getting same error while installing CSF.

Any one got solution for this ??

Product CSFcsserver failed at phase IW_INSTALL_MODE_PREINSTALL with the following errors:
A mandatory Module csserver failed to complete IW_INSTALL_MODE_PREINSTALL phase
STACK TRACE :java.lang.Exception: A mandatory Module csserver failed to complete IW_INSTALL_MODE_PREINSTALL phase
at com.interwoven.install.module.Module.getInstallResult(Module.java:1103)
at com.interwoven.install.module.Module.install(Module.java:596)
at com.interwoven.install.module.ModuleManager.executeInstall(ModuleManager.java:634)
at com.interwoven.install.module.ModuleManager.fillGlobalPropertiesFile(ModuleManager.java:723)
at com.interwoven.install.module.ModuleManager.doPreinstall(ModuleManager.java:257)
at com.interwoven.install.product.Product.preinstall(Product.java:668)
at com.interwoven.install.product.ProductManager.doPreinstall(ProductManager.java:210)
at com.interwoven.install.installmgr.InstallManager.install(InstallManager.java:1281)
at com.zerog.ia.installer.actions.CustomAction.installSelf(Unknown Source)
at com.zerog.ia.installer.util.GenericInstallPanel$2.run(Unknown Source

Thanks,

Raj