External Task hangs when required to send email

Hi all,

OS: windows
Version: TS 5.5.2

I'm trying to execute the default example workflow author_assignment_with_email.wft. This workflow is triggered by a new job command. The workflow hangs when the external task to send an email to the selected author is invoked. This workflow uses the iwsend_email.ipl to send mail.

The mail server is SMTP enabled.

The mails are sent when i execute a simple submit with email using the iw_solution_email.ipl

Kindly help me resolve the issue.

Thanks in advance!

Prathna

Prathna,

How do you know that the External Task hangs while sending the E-Mail??

What did you mean by, "The workflow hangs when the external task to send an email to the selected author is invoked."

Are you getting any error in logs?

Cheers,
Nitesh Ambuj

Ambuj,

There are no errorlogs in the log file. I came to the conclution that the externaltask hangs while sending the email, as the workflow functioned normally without the email action. I select the author to whom the email should be sent to while the workflow is initialised from the dropdown list.

Thanks,
Prathna

Ambuj,

There are no errorlogs in the log file. I came to the conclution that the externaltask hangs while sending the email, as the workflow functioned normally without the email action. I select the author to whom the email should be sent to while the workflow is initialised from the dropdown list.

Thanks,
Prathna

If there's no any problem with workflow then it shouldn't hang as problem in ipl can not cause workflow to hang..

can you please post your wft and ipl as an attachment here..

Cheers,
Ambuj Smiley Happy

As u requested i have attached the wft file and the ipl file.

Thanx!
Prathna

Can you try using below format for inserting your command..

[html]

[/html]

Cheer,
Ambuj Smiley Happy

Hi,

IPL has two callbacks "success" and "failure" but your wft is expecting only one (SUCCESS), you can try to add for failure as well.

Are you getting any clues in prats_debug.log file in the ipl.

It will be helpful if you enable the debug mode and send across the generated XML file for WF.

Hi Ambuj,

Here "get_mail_cmd" is a function and expecting parameters, $get_mail_cmd can be used for the variable. If you want to use "$get_mail_cmd", you have to define the same before you use it.

The generated XML file will clear this doubt.

Please correct me if my understanding is wrong.

If i use i get an error such as this:

Invalid workflow:
ERROR: Missing command for external task Email_Author
ERROR: 00001: Failure in operation

If i use i get an error such as this:

Invalid workflow:
not well-formed at line 63
ERROR: 00001: Failure in operation

As u can see, line 63 doesnt have any significant code.

thanx!
Prathna

Hi Prathna,

You cannot use this unless you initialize the variable $get_mail_cmd. Please us the same get_mail_cmd function(no change) and send us the generated XML.

Hi Ambuj,

Here "get_mail_cmd" is a function and expecting parameters, $get_mail_cmd can be used for the variable. If you want to use "$get_mail_cmd", you have to define the same before you use it.

The generated XML file will clear this doubt.

Please correct me if my understanding is wrong.

I didn't say to use the exact code. I was talking about the format as to use "command v". I remeber sometimes back I was also getting a problem like this and using "command v" instead of just __INSERT__ solved my problem... I suspect the problem is because of this line only...

And I do agree with you the generated XML will help...

Hi Moiz Khan,

The prats_debug.log isnt created at all!

I have attached the foo.xml file created through the wft.

How do i create the second callback required from the wft?

Thanx!
Prathna

Hi Moiz Khan,

The prats_debug.log isnt created at all!

I have attached the foo.xml file created through the wft.

How do i create the second callback required from the wft?

Thanx!
Prathna

Did you notice the difference in command in external tasks "Email_Author" and "Email_Reviwer"...

I guess you have used the suggested changes only in "Email_Author"...

otherwise files looks good...

Moiz: anything you noticed in the file??

Hi ,
"/>

This is still wrong, can you please change your wft.
Use this : __INSERT__(get_mail_cmd("$iwhome", "$iw_author"));

Ambuj : if you agree, we can change this later to what you suggested.

Please start the debug for your sendmail ipl as well (if you have not done so).

For the failure you have to include one more successor in your external task, but that will be the next step.

Hi Ambuj,

As per the XML:
email author command is wrong:
"/>

email reviewer is Ok:

but the domain name is confusing, corp.satyam.ad and satyam.

Hey,

Sorry !!!! how to make the code visible ?????

Hey,

Sorry !!!! how to make the code visible ?????

use..

[ code ]

..your code..

[ / code ]

or

[ html ]

..your code..

[ / html ]

remove the spaces..

Finally with the code:

As per the XML:
email author command is wrong, note 2 command.
[html]"/>[/html]

email reviewer is Ok:
[html][/html]

but the domain name is confusing, corp.satyam.ad and satyam.

TestReport.rptdesign

myData.txt

Hi,

I resolved the difference of the maildomain in the email author and reciever.

I have attached the latest foo.xml file.

But, the email action isnt working nor is the prats_debug.log file created.

Is there any changes to be made in the Mail::Mailer.pm or something as such?

Thanx!
Prathna

I am getting the following error in the iwjoberrors.log:

Could not run "c:/iw-home/iw-perl/bin/iwperl" "c:/iw-home/bin/iwsend_mail.ipl" corp.satyam.ad\pd38204 for task 5634; retrying in 1 minute

Any suggestions where my mistake could be??

Thanx!
Prathna

TestReport.rptdesign

CRB

can you try (without the " " ):
[HTML]
[/HTML]

Adam Stoller

As u requested i have attached the wft file and the ipl file.

Thanx!
Prathna

On line 162 of the iwsend_mail.ipl script - try changing it to read as:

    my($mailer) = new Mail::Mailer('smtp', Server => $$href{ms}, Debug => 1);

and make sure you have the debugging options set under the [iwsend_mail] section of your iw.cfg file.

5.5.2 is ancient and no longer officially supported - I do hope you're planning to upgrade soon ...

Hi Chris,

As u suggested i removed the " ". But removing the "" didnt make much difference as the "" are added in the usertask.pm which is a system file.

The error is still logged in iwjoberrors.log as:
Could not run c:/iw-home/iw-perl/bin/iwperl c:/iw-home/bin/iwsend_mail.ipl corp.satyam.ad\pd38204 for task 5666; retrying in 1 minute

Any other place i may be going worng?? Smiley Sad

Thanx!
Prathna

Hi Ghoti,

I made the change to the iwsend_mail.ipl script, but the debug file still isnt created.

foo.xml and iwjoberrors.log are the only generated files i'm getting at the moment.

Sure, will upgrade- but after i get this to work! Smiley Happy

Thanx!
Prathna