Non of the workflows are working

Hi,
We are facing a strange issue where by all our workflows have stopped working. We checked that there is no change made to avaiable_template.cfg.

It is happening for all user.

Error getting is : "Could not find available new_job workflow templates for user xxxx"

Env : 6.1
Service pack : 1
Solaris : 8

Looks like an issue with avaiable_template.cfg only but since there is no change to it for long time, I wanted to check if anything else can cause this?

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Ambuj

Hi,
We are facing a strange issue where by all our workflows have stopped working. We checked that there is no change made to avaiable_template.cfg.

It is happening for all user.

Error getting is : "Could not find available new_job workflow templates for user xxxx"

Env : 6.1
Service pack : 1
Solaris : 8

Looks like an issue with avaiable_template.cfg only but since there is no change to it for long time, I wanted to check if anything else can cause this?

Did you try testing it with the previous version of available_template.cfg.. ??

Sailesh

Did you try testing it with the previous version of available_template.cfg.. ??

No change to the avaiable_template since last 6 months Smiley Happy

ISCBorisB

No change to the avaiable_template since last 6 months

Check if avaiable_templates access mode has been modified.
Since you've mentioned "all users" it sounds like they simply can not read the file any longer

Sailesh

Check if avaiable_templates access mode has been modified.
Since you've mentioned "all users" it sounds like they simply can not read the file any longer

Thanks... Have checked that as well .... nothing seems to have changed. How does the WF init cgi check for the valid user for the Workflow, may be some persmissions on the role folder may have changed?

Sailesh

Thanks everyone ... restart did the trick..