Workflow Modeler / TS 6.7.1 / Email Task

I must have missed something in configuration when I setup the new TS server. I'm trying to get ramped-up with the new Workflow Modeler 1.0.0. I'm attempting to utilize the EMail task.

I reviewed knowledge base document 59204 that Andy Knipp authored and modified the iwov_emailmap.pm file to utilize the tsusers.xml configuration.

Turning on all possible debugging I am encountering an Exception while sending mail: SMTP RCPT command failed. The place it's occuring is when the address is being assigned: (MIME::Lite)

: Smiley Frustrated

MTP=GLOB(0x2c8e75c)<<< 250 OK
: Smiley Frustrated

MTP=GLOB(0x2c8e75c)>>> MAIL FROM:
: Smiley Frustrated

MTP=GLOB(0x2c8e75c)<<< 250 2.1.0 dosborne@netjets.com....Sender OK
: Smiley Frustrated

MTP=GLOB(0x2c8e75c)>>> RCPT TO:<@netjets.com>
: Smiley Frustrated

MTP=GLOB(0x2c8e75c)<<< 501 5.5.4 Invalid Address

If I move up more toward the top of the debug information I discover the mail header template is not setting up the correct smtp information from the user information:

[html]

@netjets.com

etc...

[/html]

I'm assuming that I missed something in the WorkFlow Modeler however, I'm not sure where this information is coming from. I'm assuming I am missing a iw_value name="user_task@owner" but do not know where it needs to be.

Any ideas?

-Dave

(Upgrading to 6.7.1 SP3 on W2K3)

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Comments

nipper

I do not think I can help, but the KB I wrote was tested with WFT not WFM. That being said it *sounds* like that part is working. Nice to hear. :-)

djo2112

WOW! Thanks Andy, I mean, I'm humbled by you responding! :-)

To your knowledge, does the new Workflow Modeler use the [iwsend_mail] section in the iw.cfg file?

-Dave

Adam Stoller

I must have missed something in configuration when I setup the new TS server. I'm trying to get ramped-up with the new Workflow Modeler 1.0.0. I'm attempting to utilize the EMail task.

I reviewed knowledge base document 59204 that Andy Knipp authored and modified the iwov_emailmap.pm file to utilize the tsusers.xml configuration.

Turning on all possible debugging I am encountering an Exception while sending mail: SMTP RCPT command failed. The place it's occuring is when the address is being assigned: (MIME::Lite)

:MTP=GLOB(0x2c8e75c)<<< 250 OK
:MTP=GLOB(0x2c8e75c)>>> MAIL FROM:
:MTP=GLOB(0x2c8e75c)<<< 250 2.1.0 dosborne@netjets.com....Sender OK
:MTP=GLOB(0x2c8e75c)>>> RCPT TO:<@netjets.com>
:MTP=GLOB(0x2c8e75c)<<< 501 5.5.4 Invalid Address

If I move up more toward the top of the debug information I discover the mail header template is not setting up the correct smtp information from the user information:

[html]

@netjets.com

etc...

[/html]

I'm assuming that I missed something in the WorkFlow Modeler however, I'm not sure where this information is coming from. I'm assuming I am missing a iw_value name="user_task@owner" but do not know where it needs to be.

Any ideas?

-Dave

(Upgrading to 6.7.1 SP3 on W2K3)

The Email task allows you to choose what program to use with it - The default is iw_solution_email.ipl but you might need to modify the default to add a '-t TaskName' parameter to it - can you verify that you are using iw_solution_email.ipl for sending email via the Email task?

Then - verify what PTs you have associated with the Email task - specifically the Email Header and Email Body attributes (Email Body Text is, I believe, optional)

I believe that iw_solution_email.ipl does reference the [iwsend_mail] section of the iw.cfg - for things like maildomain and mailserver -- from what you've described it sounds like you have maildomain set to netjets.com but that you may not have provided a Mail Header PT (or the one you provided doesn't work) such that iw_solution_email.ipl is simply putting in the '@netjets.com' without having retrieved the userid information.

djo2112

Thanks for responding Adam and you have assessed my situation correctly. I will add the 'Task Name' parameter and see what else I can discover.

I am using the OOTB reviewer_iwmailheader.ipl which uses the OOTB ccmail_header.tpl PT. I guess I will need to debug a little more to figure out exactly what the OOTB iw_solution_email.ipl requires.

If anyone has any insight or success with the new EMail Task in the new Workflow Modeler, I'd be happy to listen. I'm still assuming I missed a configuration setting somewhere.

-Dave

djo2112

I'd like to follow-up on this myself as I now have a working EMail Task and nobody ever seems to close their postings. :-)

Adam (aka. Fish/Ghoti) was correct when he indicated "you might need to modify the default to add a '-t TaskName' parameter". This is exactly correct to have the task work properly. Together with the correct email header and body attributes, your Email Task will work if you follow the suggestions in this thread. Please note that the 'TaskName" parameter must be exact case for this to work. At a minimum:

EMail Body: reviewer_iwmailbody.tpl
EMail Command: $IW_HOME/iw-perl/bin/iwperl $IW_HOME/local/config/wft/solutions/iw_solution_email.ipl -t "DeployTask"
(The "DeployTask" is the exact name of the prior task)
EMail Header: reviewer_iwmailheader.tpl
Area V Path: variable $IW_WORKAREA
Owner: variable $IW_USER

Hope this helps.
-Dave