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Post-installation servletd error, Teamsite 6.7.1

Rubix

Hi,

I'm installing Teamsite 6.7.1, and am getting errors relating to the servlet engine.

From my servletd_out.log file:

INFO: Loading configuration files.
2007-07-24 15:57:29,935 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
2007-07-24 15:57:40,030 [main] ERROR com.interwoven.serverutils100.utild.UtildConnectionFactory () - openSession error Smiley Frustrated

erver closed connection
2007-07-24 15:57:40,030 [main] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - Opening connection to utility daemon has failed 1 times
2007-07-24 15:57:40,040 [main] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - encounter an error when borrowing object from pool
com.interwoven.serverutils100.utild.UtildClientException: encounter an error when borrowing object from pool
at com.interwoven.serverutils100.utild.UtildClient.borrowObject(UtildClient.java:79)
at com.interwoven.serverutils100.utild.UtildClient.getFileLastModDate(UtildClient.java:397)
at com.interwoven.serverutils100.IWConfigFileImpl.refresh(IWConfigFileImpl.java:110)
at com.interwoven.serverutils100.IWConfigFileImpl.(IWConfigFileImpl.java:100)
at com.interwoven.serverutils100.IWConfig.(IWConfig.java:108)
at com.interwoven.serverutils100.IWConfig.getConfig(IWConfig.java:68)
at com.interwoven.ui.teamsite.filesys.context.DirectoryContentsFilterContext.(DirectoryContentsFilterContext.java:38)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:164)
at com.interwoven.ui.teamsite.filesys.GetDirectoryContentsCommand.class$(GetDirectoryContentsCommand.java:104)
at com.interwoven.ui.teamsite.filesys.GetDirectoryContentsCommand.getNeededContexts(GetDirectoryContentsCommand.java:225)
at com.interwoven.ui.base.command.config.CommandDescriptor.initialize(CommandDescriptor.java:254)
at com.interwoven.ui.base.command.config.CommandDescriptorSet.initCD(CommandDescriptorSet.java:304)
at com.interwoven.ui.base.command.config.CommandDescriptorSet.initialize(CommandDescriptorSet.java:289)
at com.interwoven.ui.base.config.ConfigManager.getConfig(ConfigManager.java:427)
at com.interwoven.ui.base.portal.Portlet.initialize(Portlet.java:193)
at com.interwoven.ui.base.portal.PortalPage.initialize(PortalPage.java:153)
at com.interwoven.ui.base.portal.PortalConfig.initialize(PortalConfig.java:97)
at com.interwoven.ui.base.config.ConfigManager.init(ConfigManager.java:670)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:188)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:158)
at com.interwoven.ui.base.config.ConfigManager.setup(ConfigManager.java:102)
at com.interwoven.ui.base.config.Startup.contextInitialized(Startup.java:60)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3729)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4187)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)
at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:294)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:432)
Caused by: com.interwoven.serverutils100.utild.UtildClientException: openSession error Smiley Frustrated

erver closed connection
at com.interwoven.serverutils100.utild.UtildConnectionFactory.makeObject(UtildConnectionFactory.java:73)
at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:840)
at com.interwoven.serverutils100.utild.UtildClient.borrowObject(UtildClient.java:77)
... 37 more
Caused by: com.interwoven.hopi.HopiException: Server closed connection
at com.interwoven.hopi.HopiContext.sendData_(HopiContext.java:825)
at com.interwoven.utild.utild_.Connect(utild_.java:304)
at com.interwoven.utild.Utild.openSession(Utild.java:88)
at com.interwoven.serverutils100.utild.UtildConnectionFactory.makeObject(UtildConnectionFactory.java:70)
... 39 more
...

2007-07-24 15:58:44,603 [main] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - SEVERE FAILURE: Server stopping because connection to utild cannot be opened.
-----------------------------------
So basically what is happening is the servlet engine service is starting, encountering this severe failure, and stopping.

Any idea why this could be happening?

Thanks in advance!

Edit: Oh right, details:

Installing Teamsite on a Virtual PC under windows 2003 server. Y: drive is there, iwstat and iwversion are loading fine, all other teamsite services are up and running.

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Comments

Adam Stoller

Uhm - perhaps:[indent]2007-07-24 15:57:29,935 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found[/indent] might have something to do with it .. have you double checked the various files in iwhome/local/config/lib/content_center/customer_src/etc/conf/customer/?

Rubix

I've confirmed these files are okay.

I have however found a different, more obvious error in the iweventproxy.log-

2007-07-24 14:46:28, 087 [JMSBRIDGE] ERROR com.interwoven.bridge100 () - Unable connect to IWOV JNDI provider
2007-07-24 14:54:24, 652 [JMSBRIDGE] Msg: Failed to connect to JNDI provider.

That helps narrow it down a bit...

I appreciate the help, Ghoti!

Migrateduser

I've confirmed these files are okay.

I have however found a different, more obvious error in the iweventproxy.log-

2007-07-24 14:46:28, 087 [JMSBRIDGE] ERROR com.interwoven.bridge100 () - Unable connect to IWOV JNDI provider
2007-07-24 14:54:24, 652 [JMSBRIDGE] Msg: Failed to connect to JNDI provider.

That helps narrow it down a bit...

I appreciate the help, Ghoti!

This is the error coming when the webapp is not able to connect to eventSubsytem. This should not make the things stop. Web app has no run-dependency on eventSubsystem.

>>2007-07-24 15:58:44,603 [main] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - SEVERE FAILURE: Server stopping because connection to utild cannot be opened.

Look for the utilD service. It must be running for every TS service to work. Also watch out for the UtilD log errors. ServerletD cannot start if the utilD is not up.

Migrateduser

If you dont want eventSubsystem running. Make the service manual and delete any OpenJMS.lg and OpenJMS.db files in the eventSubsystem folder if you are using a non-RDBMS default DB. Please note that the default DB is just for the demo purpose and should NOT be used in production. It can comsume lot of disk space and some time interfares with the other TS services.

jkm

2007-07-24 14:46:28, 087 [JMSBRIDGE] ERROR com.interwoven.bridge100 () - Unable connect to IWOV JNDI provider
2007-07-24 14:54:24, 652 [JMSBRIDGE] Msg: Failed to connect to JNDI provider.

We are getting similar error on TS 6.7.1 Solaris. I have stopped the eventsubsystem but it is still coming up..this is filling up the servletd.log file enormously. Appreciate, if some one can provide solution regarding this

Jangra

Rubix, I am not sure but might be it'll help you..Have you specify the server hostname in cssdk.cfg for defaultTSServer settings.

Jangra

Gregg Faus

I had a similar issue. I resolved by removing all of my customizations in "\local\config\lib\content_center\customer_src". I then copied each customization back over a fresh copy of "customer_src_new".

I never tracked down the specific customization that caused the error.

jkm

Thanks gufas,

Do you think customization will cause this error? I dont see any obvious relation between them...Isnt this something to do with event subsystem config?

Gregg Faus

That's was what fixed it for me. I had the exact same errors: JDNI, iwov-insert-before tag found but the element null.

Backup your customizations and copy over a fresh customer_src_new. Should only take a few minutes to determine if this is a viable solution for you. If that works, you can restore your customizations one by one (diff tools work great here!).

MuraliV

The simplest solution for this problem is to rebuild the complete Content Center web application. Please follow the below,

1) iw-home/install/install_webapps.ipl -i -f -r
2) Re-cycle TeamSite processes

Please contact me if you have any questions at muralikrishna1979@gmail.com

Thanks,
Murali

Surender

Hi,
I was facing the similar issue. But I resolved it after stopping eventsubsystem and stopping and starting the iw.server.

Let me know that helps.