cannot removes special character

Hi I got a situation here,

we got a user uploaded a folder with special character ( 7_Sell Script , please note there is a dot in between p and t) into the one of the workarea and submitted into Staging.

I find that this folder actually kills my open deploy job, it returns error and rollback, so my content can't be deploy to the web server.

I tried to delete the folder, but I receive a files conflict error. any expert can guide me to remove this folder from my TeamSite ContentCenter?

TeamSite 6.5 SP2
running on Windows Server 2003

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chicka

Hi I got a situation here,

we got a user uploaded a folder with special character ( 7_Sell Script , please note there is a dot in between p and t) into the one of the workarea and submitted into Staging.

I find that this folder actually kills my open deploy job, it returns error and rollback, so my content can't be deploy to the web server.

I tried to delete the folder, but I receive a files conflict error. any expert can guide me to remove this folder from my TeamSite ContentCenter?

TeamSite 6.5 SP2
running on Windows Server 2003

Have you checked removing the folder from backend, instead of deleting it from contentcentere UI?

waikong

Have you checked removing the folder from backend, instead of deleting it from contentcentere UI?

The folder is created in the Staging. I can't just removed from the staging area. As my understanding, I have to delete it from a Workarea and submit it in order to remove it from staging.

My problem is I can delete the folder from workarea, but I can't submit, it return file conflict error everytime I try to submit.

I can't to replicate the problem in my development environment. so it is very hard for me to find out the cause of it. thats why I need some help from expert here.

nipper

Most likely this happens when there are locks on files inside the deleted folder. Try doing a get latest with overwrite and restore the folder and everything underneath. Remove all locks. Remove the files. Submit. Remove the folder and submit again.

Is that fails, then you have stale locks. Support has a tool to remove them.

Also when you submit, if you use WF, the job will hang often on the submit and you need to open and click overwrite all.

gzevin

Support has a tool to remove them.

oh.. that tool.. my beloved tool... I use it a LOT Smiley Happy

))

waikong

Most likely this happens when there are locks on files inside the deleted folder. Try doing a get latest with overwrite and restore the folder and everything underneath. Remove all locks. Remove the files. Submit. Remove the folder and submit again.

Is that fails, then you have stale locks. Support has a tool to remove them.

Also when you submit, if you use WF, the job will hang often on the submit and you need to open and click overwrite all.

Hi I'd try to get latest, and try over write all, I always get the file conflict error. it seems I couldn't get rid of that folder with all the posibilities I can think of Smiley Sad

anyway, you mentioned there was a tool to remove the stale locks? how can I obtain that tool, and is there any user manual?

I have try to raise a case in support, but our support contract had expired, so I'm not sure Interwoven will entertaint this issue or not.

gzevin

Hi I'd try to get latest, and try over write all, I always get the file conflict error. it seems I couldn't get rid of that folder with all the posibilities I can think of

anyway, you mentioned there was a tool to remove the stale locks? how can I obtain that tool, and is there any user manual?

I have try to raise a case in support, but our support contract had expired, so I'm not sure Interwoven will entertaint this issue or not.

I guess if your contract has expired, you won't be able to obtain that tool...

waikong

I guess if your contract has expired, you won't be able to obtain that tool...

is that means there is nothing I can do to this?

do you mind to tell me more about this phantom tool? and what it does? can it resolve case like what I am facing now?

waikong

Hi,

I have tried to find the mentioned tool from Interwoven support website (I still can login). but I am unable to find any related case or similar tools through the search. Am I looking in the right place?

appreciate your help. Thanks!

waikong

Hi I have got the iwstalelock.exe, but I don't have the user manual, can somebody explains how the tools work? thanks!

Phanie

KB article 54520 talks about stalelocks and also how to use the command.

--
Phanie

waikong

Thanks! I have resolve the problem with the "tools"