Problem Generating TS Reports

I've just installed TS 5.5.2 on Solaris. When I try to generate a report (Using View -> Reports -> Quick Reports -> Today's Submissions, I get the following error: Global Report Center cannot connect to the database. Please contact your System Administrator. This worked on 5.5.1 and I have no errors in the error logs. Any help would be appreciated.

Thanks,

Blair Morton

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Migrateduser

Is the Interwoven GRC DB service running (assuming you are running on Windows)? There's a daemon that does the same thing on unix, but I forget it's name (doing a ps -eaf and grepping for iw will get you almost all of the interwoven processes).

blairm

It is not running. Does anyone know the args for starting it up on Solaris?

Thx,

Blair

Migrateduser

Login as root
Starting GRC DB
Run following command as root to start the GRC database

#`iwgethome`/report/bin/iwdb_start
OR
# `iwgethome`/iw-perl/bin/iwperl `iwgethome`/report/bin/iwdb_start.ipl

Starting TeamSite GRC daemon
Run following from the command line -

# `iwgethome`/report/bin/iwevd_start

You can find this information detailed in KB #46129. Here is the link:

https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=46129

faz
Technical Support Engineer

mpgxsvcd

I started the three processes according to the instructions and I verified that they were all running but I still get the can not connect to database error message running Teamsite 5.5.2 on a unix machine. Any ideas?

mpgxsvcd

I tried to create a new database and I realized that i do not have the `iwgethome`/tools/db/sqlanywhere/bin/ directory. I am using Teamsite 5.5.2 and I only have a sqlanywhere-7.0.1 directory under the folder /tools/db/ and the bin subdirectory is missing. I can't find the dbinit file in any of the sqlanywhere-7.0.1 subdirectories.
Any Ideas?

Migrateduser

for unix try:

`iwgethome`/tools/db/sqlanywhere-7.0.1/SYBSsa7/bin

for windows:

iw-home\tools\db\sybase\sqlanywhere-7.0.1\win32