DeskSite toolbar Nightmare....

We are a large lawfirm that wants to deploy a custom DeskSite 8.2 Patch3 toolbar using managesoft.

We are doing this by deploying an new OS image of the OS with DeskSIte installed with pre-configured toolbar.

We then have various custom menu items that we add to various context menus (e.g. add an item to right click document menu and add item to right click folder menu).

It seems that when some of these custom addins are added over the image, the toolbar gets corrupt, so that some of the icons become 're-arranged', e.g. different icons and in a different order to the toolbar we meant to deploy. its almost like by adding the new custom commands, it affects the toolbar commands.

In the past we have assumed that the reg key
HKEY_CURRENT_USER\Software\Interwoven\WorkSite\8.0\DeskSite\toolbar

is portable and can be moved to any machine (provided any additional referenced commands are registrered on that PC).

Is this not true, is the toolbar dependant on other keys ? why do we constantly get users with wrong toolbars ?

We are on 8.0 SP1 DS in production but are soon moving to 8.2 clients. The issues exist in both versions of DeskSite and this has been ongoing for years now so i dont see it as a bug with the s/w, just that I dont understand how the toolbar can be customised and moved and I cant find any doccumentation on it.

Any help is very much appreciated.

Ben
(law firm Using worksite in Sydney, Australia)

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Comments

jny

The documentation exists in the SDK manual, Creating Custom Commands in WorkSite.pdf, which is stored in the iHelp folder under your SDK's installed path.

The custom Add-Ins for DeskSite should reside somewhere under this key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Interwoven\WorkSite\8.0\DeskSite\Commands]

There are two ways to add a custom command's progid to the reg key settings: (1) place it in the appropriate key that corresponds with the menu in DeskSite. See Customizing the WorkSite Menus section of the manual mentioned above. (2) define your own new AddIn thus creates a separate menu, toolbar or shortcut toolbar. See Defining an Add-In in the same manual.