Email Task not working

Hi All,

I am using teamsite 6.7. I was trying to run a simple email task from the workflow script.

But each time i get the same error that " Could not run iw_solution_email.ipl" in iwjoberrors.log.

I have configured iw.cfg and email_map.cfg. Tested the connectivity also to the smtp server.

Been really stuck with this for quite some time. Not able to understand as to why it is not able to run the ipl script.

Any help on the same would be greatly appreciated

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Adam Stoller

Hi All,

I am using teamsite 6.7. I was trying to run a simple email task from the workflow script.

But each time i get the same error that " Could not run iw_solution_email.ipl" in iwjoberrors.log.

I have configured iw.cfg and email_map.cfg. Tested the connectivity also to the smtp server.

Been really stuck with this for quite some time. Not able to understand as to why it is not able to run the ipl script.

Any help on the same would be greatly appreciated

If you're on Unix - is the script marked as executable?
Have you tried running the script from the command line?

iwhome/local/config/wft/solutions/iw_solution_email.ipl jobid taskid areavpath -t taskName

nipper

also iw_solution_email uses a different email_map.cfg file. It is located in iwhome/local/config/wft/solutions and is an XML format which is different than the other file.

Post your section of the WFT to see how it is being invoked.

Finally, I wrote a tech article a few months ago that changes this to use the emails that TS keeps rather than requiring you to update TS and then the email_map.cfg. You should search the tech articles for that.

HTH

Andy

nipper

Another point, one of the best practices with respect to WFTs is to have timeouts for all external tasks (deployments, generate HTML, attach images, email tasks, etc). Use them. If an email task does not complete in 1 minute, it won't. When the tasks timeout go to an admin fix task (mine goes to an email admin task, which also has a timeout). The admin task will then allow the admin to restart at any task needed.

maitri

Initially i was invoking the iw_solution_email.ipl in the same way as defined in the sample author_submit_with_email. i.e :
" __INSERT__(get_cmd("iw_solution_email.ipl", "Approver"));"

But on doing this the error encountered would be:" Could not run iw_solution_email -t...Retrying in one minute".

After that i placed the "iwsend_mail.ipl" in an another location and invoked using the standard perl method:

" $iwhome . "\\iw-perl\\bin\\iwperl.exe " .$iwhome.$base_directory."iwsend_mail.ipl -H ";"

On doing this in the logs i got " Success sending mail to xxxyyy@test.com". But i am not able to see the mail in my message list

I have installed and configured a mail server on my machine itself on port 28. On testing for telnet connectivity at this port it does not pose any problems

Is there and port or server configuration required? Where can i find documentation for troubleshooting the same? I am pretty lost here. Any help on the same would be greatly appreciated.

Adam Stoller

Initially i was invoking the iw_solution_email.ipl in the same way as defined in the sample author_submit_with_email. i.e :
" __INSERT__(get_cmd("iw_solution_email.ipl", "Approver"));"

But on doing this the error encountered would be:" Could not run iw_solution_email -t...Retrying in one minute".

To begin with, I believe you are trying to use the TeamSite::Usertask subroutine

get_mail_cmd

- either that or you have your own custom subroutine called just

get_cmd

. You should enable workflow debugging and see what the actual command generated through instantiation is.

After that i placed the "iwsend_mail.ipl" in an another location and invoked using the standard perl method:

" $iwhome . "\\iw-perl\\bin\\iwperl.exe " .$iwhome.$base_directory."iwsend_mail.ipl -H ";"

Nit picking time here:

I believe that port 25 is the default SMTP port - I don't believe that any of the mail scripts, nor modules, provide for setting a different port number.

nipper

You should turn debugging on. If you edit iw.cfg and put (in iwsend_mail section) debug_output=c:/iw-home/tmp/DEBUG.log

(or some file path) it should put the debug statements and you should get more info.

maitri

i think it may be a problem with the port. And i have turned on debugging. In the logs it says" Success in sending mail..".

Thanks for the help

nipper

If it says send success but still no email shows up then it may be filtered out on the SMTP server side. I have worked at a number of places that will only allow a program to send email to internal email addresses (i.e. it worked going to nipper@somecorp.com but dumped the email when it was nipper@yahoo.com) so you may want to talk to the IT folks who manage the email server to see if the email was received and then what happened

Adam Stoller

If it says send success but still no email shows up then it may be filtered out on the SMTP server side. I have worked at a number of places that will only allow a program to send email to internal email addresses (i.e. it worked going to nipper@somecorp.com but dumped the email when it was nipper@yahoo.com) so you may want to talk to the IT folks who manage the email server to see if the email was received and then what happened

That, and some sites need to be configured to accept mail from certain servers.

You might find more information by enabling debug mode at the SMTP level (see perldoc Net:MTP for more information)

maitri

Thank you for all these inputs. I am trying to get hold of a new smtp mail id. Will try out all these items

maitri

I was finally able to receive the mails after configuring the mail for an SMTP server listening at Port 25

Thank you for the help