Internal server error after upgrade.

Herbert van Til

After upgrading AppWorks from 1.0.0 to 1.1.0 following the steps in the manual I cannot login and get an Internal Server Error.

Looking at the logging it complains about OTDS resource not being activated.
I tried removing the OpenText.properties over and over again, restarting Tomcat and rebooting het machine.
Before I tried upgrading to 1.1.5 with the same results.

See log below

Jan 16, 2014 1:45:38 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [RESTServlet] in context with path [/gateway] threw exception [java.lang.ExceptionInInitializerError] with root cause
java.lang.IllegalStateException: OTDS Resource has not been activated. It may be necessary to delete /opentext.properties to enable OTAG initial setup. This will require a tomcat restart.
at com.opentext.otag.auth.OtdsResourceInfo.getInstance(OtdsResourceInfo.java:40)
at com.opentext.otag.auth.OtdsIdentityService$ClientHolder.(OtdsIdentityService.java:84)
at com.opentext.otag.auth.OtdsIdentityService.getClient(OtdsIdentityService.java:97)
at com.opentext.otag.auth.OtdsIdentityService.auth(OtdsIdentityService.java:114)
at com.opentext.otag.auth.IdentityService.authorize(IdentityService.java:125)
at com.opentext.otag.rest.auth.Auth.doAuth(Auth.java:225)
at com.opentext.otag.rest.auth.Auth.auth(Auth.java:175)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.opentext.otag.rest.util.JsonpFilter.doFilter(JsonpFilter.java:67)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Jan 16, 2014 1:45:38 PM com.opentext.otag.rest.util.JsonpFilter doFilter
INFO: A warning about POST requests is expected due to jsonp filtering, and can be safely ignored.
Jan 16, 2014 1:45:38 PM com.sun.jersey.spi.container.servlet.WebComponent filterFormParameters
WARNING: A servlet request, to the URI http://moss-strs.eim.net:8080/gateway/v1/auth, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
Jan 16, 2014 1:45:38 PM com.sun.jersey.spi.container.ContainerResponse mapMappableContainerException
SEVERE: The exception contained within MappableContainerException could not be mapped to a response, re-throwing to the HTTP container
java.lang.ExceptionInInitializerError
at com.opentext.otag.auth.OtdsIdentityService.getClient(OtdsIdentityService.java:97)
at com.opentext.otag.auth.OtdsIdentityService.auth(OtdsIdentityService.java:114)
at com.opentext.otag.auth.IdentityService.authorize(IdentityService.java:125)
at com.opentext.otag.rest.auth.Auth.doAuth(Auth.java:225)
at com.opentext.otag.rest.auth.Auth.auth(Auth.java:175)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.opentext.otag.rest.util.JsonpFilter.doFilter(JsonpFilter.java:67)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.IllegalStateException: OTDS Resource has not been activated. It may be necessary to delete /opentext.properties to enable OTAG initial setup. This will require a tomcat restart.
at com.opentext.otag.auth.OtdsResourceInfo.getInstance(OtdsResourceInfo.java:40)
at com.opentext.otag.auth.OtdsIdentityService$ClientHolder.(OtdsIdentityService.java:84)
... 43 more

John_Wilkinson1

First, I should just mention that you should be fine to go straight from 1.0.0 (OTE 10) to 1.1.5.

I'm not sure how you would have got into this state, but to fix it, you may need to do all of the following:

• shut down tomcat
• delete opentext.properties
• remove the OTDSRESOURCEINFO table from your database
• delete all files from /conf/Catalina/localhost
• delete all folders from /otds except install
• restart tomcat and do the OTAG setup

Most likely, there was an error during setup, so I would watch for this.

Herbert van Til

Thanks John, I Started from scratch and also applied your tips.
Now it works.