IMANEXTLib.OpenCmd acting strangely for opening emails when Desksite is open

Hello.

This query relates to Worksite 8.00.100(SP1), which is what we currently have deployed on our desktops.

I'm maintaining a small C#.Net desktop application (actually a simple protocol handler executable) which parses a document number and version from the command line, and then attempts to open the document from Worksite using the IMANEXTLib.OpenCmd command object.

Recently though, we've noticed that it specifically *doesn't* seem to work if the document being opened is an Outlook email, AND if Desksite is open at the same time. If Desksite is closed, it works -- Outlook is invoked and the email opens up fine. If the document is some other kind of doc (such as a Word document), it also works. Having Outlook/Mailsite open doesn't seem to affect things.

I'm attaching a simplified program to the end of this post (with some hard-coded constants at the top for server/docnum/version), which seems to demonstrate the problem whether it's compiled for either DotNet1 or DotNet2. I'm not 100% specifically what information is useful, but a couple of file versions are:

iManage.dll: 8.0.203.0
iManExt.dll: 8.0.100.0

Is this is a Worksite 8 bug, or if I'm just doing something wrong? I'd be happy to provide further information.

Thanks for any help.
Mike.

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izogi

Hi again. I should have added that as far as I can tell from having stepped through the code, everything's behaving exactly the same irrespective of whether Desksite is open. (There's quite a lot to drill into, so it's possible I missed a difference somewhere.)

The only difference I've found is that if Desksite is open somewhere else, the openCmd.Execute() statement simply doesn't cause anything to happen.

Thanks.
Mike.