Folders Don't Appear on To Do and Watch Lists

Metastorm

The information in this article applies to product: e-Work 5.3 5.4

Issue

• Folders that should appear on a user's To Do or Watch list are missing. However, the e-Work Administrator utility lists that user on the To Do and Watch lists for the folders.

Resolution

• Having either a carriage return or tab in the Alerts Message or Subject of the alerts list will cause the folder to not appear. This usually happens if the text is generated programatically or perhaps is extracted from a memo field that contains carriage returns and/or tabs.

• The workaround is to remove all carriage returns and tabs before assigning the text. E.g., to remove tabs when assigning the first 50 characters of Memo1 to the subject, you could use

  %Subject:=%Replace(%Substring(1,50,%Memo1), %Chr(9) ,"",0)