The information in this article applies to:
Product: Metastorm BPM (e-Work)
Version: 6.x 7.x
Issue
When a user opens Outlook after the Outlook client has been installed, an error message similar to one of the following appears:
Method '~' of object '~' failed
Error : -2147467259
Description : Method '~' of object '~' failed
Location : EOutlookAddin.IDTExtensibility2\_OnConnection
Source : COutAddin.initHandler
CExplorers.attachToOutlook
MOfficeSupp.CreateToolbar
MOfficeSupp.createButton
MOfficeSupp.PasteButtonBitmap
eOutlook
LastDllError : 0
The Microsoft Jet database engine cannot open the file 'C:\\PROGRA~1\\MICROS~2\\OFFICE11\\Offline.MDB.New.MDB'. It is already opened exclusively by another user, or you need permission to view its data
Error : -2147467259
Description : The Microsoft Jet database engine cannot open the file 'C:\\PROGRA~1\\MICROS~2\\OFFICE11\\Offline.MDB.New.MDB'. It is already opened exclusively by another user, or you need permission to view its data
Location : EOutlookAddin.IDTExtensibility2\_OnConnection
Source : COutAddin.initHandler
CExplorers.attachToOutlook
CExplorers.addExplorer
CExplrWrapper.Class\_Initalize
CEworkAddin.Class\_Initialize
CEworkAddin.updateRefreshConnectionStatus
eworkClientComponents.MetEworkConnectionX
LastDllError : 0
Resolution
For the first error, use the document Using Metastorm BPM with Outlook to configure the connection to the Services List.
For the second error, the Metastorm Outlook client has attempted to create the file Offline.MDB in the directory C:\\Program Files\\Microsoft Office\\OFFICE11. If the user logged on to the machine does not have write access to this directory, and the file is not yet present, the error listed above will be generated. The resolution is to ensure that the file has been created before any users with insufficient privileges to the Office directory attempt to open Outlook. This can be done by having a local administrator open Outlook first or by copying the file to the directory from another machine.
