Changing the Identity of the IWAM/IUSR Account

Metastorm

The information in this article applies to product: e-Work 6.x

Issue

• The Windows IWAM and IUSR identities (username/password) are stored in 3 locations:

  1. Internet Information Server (IIS) metabase
  2. Computer Management (Local Users and Groups)
  3. Component Services

• If the identity for each is not the same in each location, errors will be generated in the browser and in the Windows event log.

  Possible browser errors:

  HTTP 500 - Internal server error

  Server Application Error

  Possible event log errors:

  Source: W3SVC
  Error: Configured identity is incorrect

  Source: DCOM
  Error: Unable to logon IWAM\_ComputerName

  Source: DCOM
  Error: DCOM got error "Logon Failure: unknown username or bad password" Unable to logon .\\IWAM\_SERVERNAME in order to run the server.

  Source: W3SVC
  Error: "The server failed to load application '/LM/W3SVC/1/Root/op.' The error was 'The server process could not be started because the configured identity is incorrect. Check the username and password.

  Source: W3SVC
  Error: "The server failed to load application '/LM/W3SVC/4/Root'. The error was 'c000003b'."

  Source: W3SVC
  Error: "The COM Application '\{3D14228D-FBE1-11d0-995D-00C04FD919C1\}' at '/LM/W3SVC/4/Root' failed to activate out of process."

Resolution

• For further information and resolutions, see the Microsoft article http://support.microsoft.com/default.aspx?scid=kb;en-us;297989