Error When Uninstalling e-Work 6.2 or Upgrading to 6.5

Metastorm

The information in this article applies to product: e-Work 6.2

Issue

• When uninstalling e-Work 6.2 or trying to upgrade to 6.5, the following error message is generated:
  'Error 1920. Service W3SVC (W3SVC) failed to start'.

Resolution

• Install e-Work hotfix 6.2.0.B, available from the Customer and Partner Zones.

  After applying this hotfix, you must run the 6.5 install from LAUNCHSETUP.EXE.

  Otherwise, you will receive the same error message. If you inadvertently run the upgrade from AUTORUN.EXE, you must reinstall the hotfix before running LAUNCHSETUP.EXE.