Metastorm BPM Ribbon Tab Missing From Office Applications

Metastorm

The information in this article applies to:

Product: Metastorm BPM Client for Office
Version: all

Issue

• The Metastorm Client for Office is installed, but the Metastorm BPM ribbon tab does not appear.

Resolution

• Verify that the Metastorm BPM Client for Office add-in is active.

  Outlook 2007 (Note that the ribbon only appears when a message is being composed.)

  1. Click on Tools --> Trust Center... --> Add-ins.
  2. Make sure Metastorm.Office2007Client.OutlookAddIn is on the list of Active Application Add-ins. If it's not on the active list or it's on the list of disabled items, select Disabled Items from the drop-down at the bottom of the window and enable the add-in.
  3. Restart Outlook.
  4. If the Metastorm add-in is not listed at all, run a Repair of the Metastorm BPM Office Client using Windows Add or Remove Programs.

  Excel 2007, PowerPoint 2007, Word 2007

  1. Click on Office button --> (ProductName) Options --> Add-Ins.
  2. Proceed as for Outlook using the appropriate product name.