Purge Alerts Function in Services Manager

Metastorm

The information in this article applies to product: e-Work 6.x

Issue

• The e-Work Administration Guide incorrectly states:
  When Metastorm e-Work Database is selected in the tree or the details pane, clicking the Purge Alerts button removes obsolete alerts from the e-Work database. An alert is obsolete if it is:
  - a deletion alert
  - an uncommitted folder older than one day.
  Deletion alerts are used only by Windows based clients and are therefore not used by users accessing e-Work through a web browser.

Resolution

• This should read:
  When Metastorm e-Work Database is selected in the tree or the details pane, clicking the Purge Alerts button removes obsolete alerts from the e-Work database. An alert is obsolete if it is:
  - a deletion alert older than one day
  - an uncommitted folder.
  Deletion alerts are used only by Windows based clients and are therefore not used by users accessing e-Work through a web browser.

  NOTE: An uncommitted folder creates an orphan alert. Clicking 'Purge Alerts' will remove any alert in the eAlert table for which there is no corresponding folder in the eFolder table.