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Urgent--Teamsite not contacting browser

kal30

All of a sudden we are unable to open teamsite through our browser. The server seems to be fine. We stopped and started the services but it still would not open the browser.

We get the following error:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

We tried stopping and starting the servelet engine but it did not fix it. Does anyone have any suggestion.

Thank you

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Comments

nipper

check the servletd logs

what has changed ?

is servletd running ?

kal30

The services are all running fine. This is one of the errors that I can see in my event viewer.

The Java Virtual Machine has exited with a code of 1, the service is being stopped.

nipper

that is not the servletd log

find it and post what it has

often in iw-home/local/logs/iwui

kal30

Aug 27, 2007 9:39:35 AM org.apache.catalina.startup.Catalina stopServer
SEVERE: Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:394)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:343)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:434)
Aug 27, 2007 9:40:16 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Aug 27, 2007 9:40:16 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 3517 ms
Aug 27, 2007 9:40:17 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 27, 2007 9:40:17 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
Aug 27, 2007 9:40:17 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 27, 2007 9:40:20 AM org.apache.catalina.core.ApplicationContext log
INFO: Created InitialContext :: javax.naming.InitialContext@1724a9d
Aug 27, 2007 9:40:20 AM org.apache.catalina.core.ApplicationContext log
INFO: Looking up topics...
Aug 27, 2007 9:40:20 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating topic connection
Aug 27, 2007 9:40:22 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_User topic session: not transacted, auto ack
Aug 27, 2007 9:40:22 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_System topic session: not transacted, auto ack
Aug 27, 2007 9:40:22 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_Workflow topic session: not transacted, auto ack
Aug 27, 2007 9:40:34 AM org.apache.catalina.core.ApplicationContext log
INFO: Loading configuration files.
2007-08-27 09:40:43,422 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
Aug 27, 2007 9:41:02 AM org.apache.catalina.core.ApplicationContext log
INFO: Command servlet started.
Aug 27, 2007 9:43:12 AM org.apache.catalina.startup.Catalina stopServer
SEVERE: Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:394)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:343)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:434)
Aug 27, 2007 9:44:39 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Aug 27, 2007 9:44:40 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 10907 ms
Aug 27, 2007 9:44:40 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 27, 2007 9:44:40 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
Aug 27, 2007 9:44:40 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 27, 2007 9:44:57 AM org.apache.catalina.core.ApplicationContext log
INFO: Created InitialContext :: javax.naming.InitialContext@7bc899
Aug 27, 2007 9:44:57 AM org.apache.catalina.core.ApplicationContext log
INFO: Looking up topics...
Aug 27, 2007 9:44:57 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating topic connection
Aug 27, 2007 9:45:01 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_User topic session: not transacted, auto ack
Aug 27, 2007 9:45:02 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_System topic session: not transacted, auto ack
Aug 27, 2007 9:45:02 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_Workflow topic session: not transacted, auto ack
Aug 27, 2007 9:45:20 AM org.apache.catalina.core.ApplicationContext log
INFO: Loading configuration files.
log4j:WARN No appenders could be found for logger (com.interwoven.bridge100).
log4j:WARN Please initialize the log4j system properly.
2007-08-27 09:45:28,432 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
Aug 27, 2007 9:45:45 AM org.apache.catalina.core.ApplicationContext log
INFO: Command servlet started.
Aug 27, 2007 11:12:26 AM org.apache.catalina.startup.Catalina stopServer
SEVERE: Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:394)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:343)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:434)
Aug 27, 2007 11:12:32 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Aug 27, 2007 11:12:32 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1798 ms
Aug 27, 2007 11:12:32 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 27, 2007 11:12:32 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
Aug 27, 2007 11:12:32 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 27, 2007 11:12:34 AM org.apache.catalina.core.ApplicationContext log
INFO: Created InitialContext :: javax.naming.InitialContext@1bbd7b2
Aug 27, 2007 11:12:34 AM org.apache.catalina.core.ApplicationContext log
INFO: Looking up topics...
Aug 27, 2007 11:12:35 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating topic connection
Aug 27, 2007 11:12:35 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_User topic session: not transacted, auto ack
Aug 27, 2007 11:12:35 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_System topic session: not transacted, auto ack
Aug 27, 2007 11:12:35 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_Workflow topic session: not transacted, auto ack
Aug 27, 2007 11:12:41 AM org.apache.catalina.core.ApplicationContext log
INFO: Loading configuration files.
2007-08-27 11:12:47,898 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
Aug 27, 2007 11:13:00 AM org.apache.catalina.core.ApplicationContext log
INFO: Command servlet started.
Aug 27, 2007 11:33:47 AM org.apache.catalina.startup.Catalina stopServer
SEVERE: Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:394)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:343)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:434)
Aug 27, 2007 11:43:58 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Aug 27, 2007 11:43:58 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 3158 ms
Aug 27, 2007 11:43:58 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 27, 2007 11:43:58 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
Aug 27, 2007 11:43:58 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 27, 2007 11:44:03 AM org.apache.catalina.core.ApplicationContext log
SEVERE: Failed to connect to JNDI provider
javax.naming.NamingException: Failed to connect to JNDI provider [Root exception is java.net.ConnectException: Connection refused: connect]
at org.exolab.jms.jndi.mipc.IpcJndiInitialContextFactory.openConnection(Unknown Source)
at org.exolab.jms.jndi.mipc.IpcJndiInitialContextFactory.getInitialContext(Unknown Source)
at org.exolab.jms.jndi.InitialContextFactory.getInitialContext(Unknown Source)
at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:247)
at javax.naming.InitialContext.init(InitialContext.java:223)
at javax.naming.InitialContext.(InitialContext.java:197)
at com.interwoven.jms.exchange.ProxyServlet.run(ProxyServlet.java:335)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.exolab.core.ipc.TcpService.(TcpService.java:122)
at org.exolab.core.ipc.Client.(Client.java:91)
... 9 more
Aug 27, 2007 11:44:11 AM org.apache.catalina.core.ApplicationContext log
INFO: Loading configuration files.
2007-08-27 11:44:18,417 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
Aug 27, 2007 11:44:18 AM org.apache.catalina.startup.Catalina stopServer
SEVERE: Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:516)
at java.net.Socket.connect(Socket.java:466)
at java.net.Socket.(Socket.java:366)
at java.net.Socket.(Socket.java:179)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:394)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:343)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:434)
Aug 27, 2007 11:55:33 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-8080
Aug 27, 2007 11:55:33 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1844 ms
Aug 27, 2007 11:55:33 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Aug 27, 2007 11:55:33 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.17
Aug 27, 2007 11:55:33 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Aug 27, 2007 11:55:36 AM org.apache.catalina.core.ApplicationContext log
INFO: Created InitialContext :: javax.naming.InitialContext@14acfcd
Aug 27, 2007 11:55:36 AM org.apache.catalina.core.ApplicationContext log
INFO: Looking up topics...
Aug 27, 2007 11:55:36 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating topic connection
Aug 27, 2007 11:55:37 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_User topic session: not transacted, auto ack
Aug 27, 2007 11:55:37 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_System topic session: not transacted, auto ack
Aug 27, 2007 11:55:37 AM org.apache.catalina.core.ApplicationContext log
INFO: Creating TeamSite_Workflow topic session: not transacted, auto ack
Aug 27, 2007 11:55:48 AM org.apache.catalina.core.ApplicationContext log
INFO: Loading configuration files.
log4j:WARN No appenders could be found for logger (com.interwoven.bridge100).
log4j:WARN Please initialize the log4j system properly.
2007-08-27 11:55:55,055 [main] WARN com.interwoven.ui.base.config.XMLMerger () - iwov-insert-before tag found but the element null id="iw.ccpro.job_actions_menu.endjob.link" it referenced was not found
2007-08-27 11:56:07,919 [main] ERROR com.interwoven.ui.teamsite.customops.CustomOpSet () - Error getting trusted client.
com.interwoven.cssdk.common.CSException: (Unable to establish connection with server)
at com.interwoven.cssdk.common.jni.CSOtherJNIServer.beginSessionForTrustedUser(Native Method)
at com.interwoven.cssdk.factory.CSLocalFactory.getClientForTrustedUser(CSLocalFactory.java:128)
at com.interwoven.ui.teamsite.customops.CustomOpSet.getCSClient(CustomOpSet.java:432)
at com.interwoven.ui.teamsite.customops.CustomOpSet.updateServer(CustomOpSet.java:162)
at com.interwoven.ui.teamsite.customops.CustomOpSet.initialize(CustomOpSet.java:453)
at com.interwoven.ui.base.config.ConfigManager.init(ConfigManager.java:670)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:188)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:158)
at com.interwoven.ui.base.config.ConfigManager.setup(ConfigManager.java:102)
at com.interwoven.ui.base.config.Startup.contextInitialized(Startup.java:60)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3729)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4187)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)
at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:294)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:432)
Aug 27, 2007 11:56:07 AM org.apache.catalina.core.ApplicationContext log
SEVERE: There was a fatal error reading the configuration files. The servlet cannot start.
com.interwoven.ui.base.config.FatalConfigurationException: error.get_trusted_client
at com.interwoven.ui.teamsite.customops.CustomOpSet.updateServer(CustomOpSet.java:165)
at com.interwoven.ui.teamsite.customops.CustomOpSet.initialize(CustomOpSet.java:453)
at com.interwoven.ui.base.config.ConfigManager.init(ConfigManager.java:670)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:188)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:158)
at com.interwoven.ui.base.config.ConfigManager.setup(ConfigManager.java:102)
at com.interwoven.ui.base.config.Startup.contextInitialized(Startup.java:60)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3729)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4187)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1013)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:442)
at org.apache.catalina.core.StandardService.start(StandardService.java:450)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:709)
at org.apache.catalina.startup.Catalina.start(Catalina.java:551)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:294)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:432)
Aug 27, 2007 11:56:15 AM org.apache.catalina.core.ApplicationContext log
INFO: Command servlet started.

This is the details for today.

nipper

What has changed recently ?

It appears there are some cssdk config files changed

You may also want to peruse This KB article on the support site

kal30

We are working on teamsite 6.7.1. I am wondering if the article would help that version. I looked into the cssdk config file but I could not find any changes.

msrinivas

All of a sudden we are unable to open teamsite through our browser. The server seems to be fine. We stopped and started the services but it still would not open the browser.

We get the following error:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

We tried stopping and starting the servelet engine but it did not fix it. Does anyone have any suggestion.

Thank you

You might be having license issues. Did you have a temp. license?

kal30

I don't think so. Can you please tell me how I am supposed to check if the license has expired. I am very new and so I am learning as I go.

Thank you all

Bhargav Coca

Check if your TS.lic file has "NoLimits" for duration. Your TS.lic file is in

$iw_home/etc directory.

Thanks

kal30

Thank you all for your help. I did get it to work. We submitted a ticket and a teamsite consultant helped us out. The server had crashed on the weekend and so some of the files got corrupted.

Thank you