The information in this article applies to product: e-Work 5.x 6.x
Issue
One of the following error messages is recorded in the Application Event Log:
The Open Procedure for service "EworkPerfmon" in DLL "C:\\Program Files\\Metastorm e-work\\Engine\\eworkPerfmon.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.
OR
The Open Procedure for service "EworkPerfmon" in DLL "C:\\Program Files\\Metastorm e-Work\\Engine\\eworkPerfmon.dll" failed. Performance data for this service will not be available. The Status code returned is the first DWORD in the attached data.
Resolution
- Verify that the e-Work Engine is started before attempting to add e-Work counters to the Performance monitor.
- Verify that the e-Work Engine is started if the Performance monitor is already running with any e-Work counters being monitored.
- For version 5.x only:
- Run 'Add/Remove Programs' on the e-Work server.
- Select Metastorm e-Work and click the 'Change/Remove' or 'Change' button.
- Select 'Modify' and click 'Next'.
- Verify that 'e-work Performance Monitor' is selected under 'Metastorm e-work Utilities.'
- If is isn't, select it and continue with the remainder of the 'Modify' install.
- If it is selected already, click the 'Back' button, select 'Repair' and continue with the remainder of the 'Repair' install.