Timer Processing Stops When Using Windows Server 2003 or XP
The information in this article applies to product: e-Work 6 and later
Issue
- Timer processing stops for no apparent reason. No errors are logged in the Windows event log or the designer log.
- The RDBMS used is SQL Server, which is located on a separate machine from the e-Work engine. The OS for the engine or database server is Windows Server 2003 or Windows XP.
Resolution
- This issue may be caused by problems in the Distributed Transaction Coordinator (DTC) configuration.
- In order to determine whether this is the case, run the Microsoft DTCTester tool available here: How to Use DTCTester tool.
- Download and install the tool on the engine machine.
- Run DTCTester as per the instructions. Be sure to specify the same DSN, user id, and password that the engine is using. These can be found in the registry here: HKLM\\SOFTWARE\\Metastorm\\e-Work\\Engine\\Database\\Connection. Check the test output against what the article says, to see whether the tool completed successfully or not.
- If tests with the DTCTester tool yield errors, this indicates problems with the DTC configuration. The Microsoft article lists possible reasons for this.
- When using Windows Server 2003, check the following:
- Ensure that network DTC access is enabled on both the engine and database servers. Step one of the Microsft article HOWTO: Enable DTC Between Web Servers and SQL Servers Running Windows Server 2003 describes how to do this.
- It may be necessary to amend the DTC security configuration. The Microsoft article "XACT_E_NOENLIST" error message in DTC and SQL Server describes where these settings may be changed.
- The DTCPing tool may be helpful to assist with further diagnosis. It can be found here: How To Troubleshoot MS DTC Firewall Issues
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