Services Manager and System Administrator Fail to Open After Windows Service Pack Is Installed

Metastorm

The information in this article applies to product: e-Work 6.6.1

Issue

• After installing SP2 on Windows XP or SP1 on Windows Server 2003, errors similar to the following are generated when trying to start the e-Work Services Manager or System Administrator:

  The instruction at '0x017a3a1e' referenced memory at '0x00e602fc'. The memory could not be 'read'.

  Runtime error 216 at 017A3A1E.

  Snap-in failed to initialize. Name:Metastorm e-Work Database Snap-in CLSID:\{B0659BFD-F47A-4B33-9545-48AF3233189F\}.

  Access violation at address 0007CEAF. Write of address 0007CEAF.

  Access violation at address 0007D76B. Write of address 0007D76B.

  Faulting application mmc.exe, version 5.2.3790.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Resolution

• This is related to the Data Execution Prevention (DEP) feature in these 2 Windows service packs when used with certain computer processors. Refer to the Microsoft articles below for detailed information.

• Either of these 2 techniques should enable e-Work functionality:

  1. Set /NoExecute=AlwaysOff in the boot.ini file.
  2. Add the following files, as appropriate, to the DEP exemption list according to the procedure discussed in the articles below:
     mmc.exe (this allows access to the e-Work Services Manager and System Administrator and also to the e-Work property page for users in the Active Directory console)
     eUsersAndRoles.exe (access to the e-Work Users and Roles utility)
     eDesigner.exe (access to the e-Work Designer)

• See the following Microsoft articles for further information.
  http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/sp2mempr.mspx
  http://support.microsoft.com/default.aspx?scid=kb;en-us;875352

• Please contact the Help Desk if additional problems are encountered.