Error Trying to Access Hyperion Workspace

Metastorm

The information in this article applies to:

Product: Metastorm BPM Insight
Version: 7.x

Issue

• When trying to access the Hyperion workspace, a user gets an error similar to the following:

  Could not find a Hyperion System 9BI+ server running on MY-SERVER at port 1800. Please verify your server connect string and confirm that the server is up.

Resolution

• If a user logs on to the Windows machine where the Interactive Reporting (IR) Base Service is running and then logs off, this causes the Global Service Manager (GSM) to shutdown (IR Base Service would still appear as running) and communication stops. To prevent this from happening when a user logs off through a Remote Desktop Connection using the /console option, do the following:

  1. Go to \\BIPlus\\bin folder.

  2. Back up the file startCommonServices.bat.

  3. Open startCommonServices.bat in Notepad and modify the Start line for the Java process at the bottom of the file as follows:
     Existing: %BP\_JRE% -cp %BP\_CLASSPATH% %BP\_FLAGS% %BP\_CMD%
     Change to: %BP\_JRE% -Xrs -cp %BP\_CLASSPATH% %BP\_FLAGS% %BP\_CMD%

  4. Start the Hyperion System 9 BI+ IR Base Service using the modified bat file.

  5. If the Local Service Manager (LSM) is on a different server, add the following lines to startCommonServices.bat and then start the IR Base Service using the modified bat file:
     set BP\_HOST=-Drm.ignore\_host=true
     set BP\_FLAGS=%BP\_MINHEAP% %BP\_SA\_NAME% %BP\_HOST%