Web Client Locks up / hangs (v7.6)

Thomas_Prinsloo

We're having some infrastructure issues, with users who idle on a form for anything between 30-60 seconds, have their forms lock up when they click the Submit button.

 

We traced this with TCPView and found that at least 2 http connections are made to the server when a form is initiated. Once a idle period occurs, these connections are dropped (Expected behaviour for TCP). When a user clicks the Submit button though, only one connection is recreated to the server and the form just shows the blue progress bar form to infinity and beyond.

 

Is this network related, or is there something in IIS / on the engine that can be set?

This is the first time I experience such behaviour on the Metastorm web client.

(Version 7.6.3)

Thomas_Prinsloo

Issue turned out to be with AVG Anti Virus. Disabling this resolved the locking up issue. Still haven't had time to investigate why AVG caused this on the Metastorm web client.