Blank Form Fails to Load After Metastorm 9.0 Is Installed

Joe Smith

The information in this article applies to:

Product: Metastorm BPM
Version: 9.0.0 9.0.1 9.0.2 9.0.3 

 

Issue

• A blank form fails to load, and an error message similar to the following is written to the Windows event viewer:

  Error in: http://localhost/Metastorm/Forms/Process1/en-US/Form1.aspx Action: FirstAction Map: Process1 Service: Metastorm BPM Server Client: external Error Message: Directory 'C:\\Program Files (x86)\\Metastorm\\BPM\\Web\\Forms\\Process1\\en-US' does not exist. Failed to start monitoring file changes. Stack Trace: at System.Web.FileChangesMonitor.FindDirectoryMonitor(String dir, Boolean addIfNotFound, Boolean throwOnError) at System.Web.FileChangesMonitor.StartMonitoringPath(String alias, FileChangeEventHandler callback, FileAttributesData& fad) at System.Web.Caching.CacheDependency.Init(Boolean isPublic, String\[\] filenamesArg, String\[\] cachekeysArg, CacheDependency dependency, DateTime utcStart) at System.Web.Caching.CacheDependency..ctor(String\[\] filenames) at System.Web.Script.Services.WebServiceData.GetWebServiceData(HttpContext context, String virtualPath, Boolean failIfNoData, Boolean pageMethods, Boolean inlineScript) at System.Web.Script.Services.PageClientProxyGenerator.GetClientProxyScript(HttpContext context, IPage page, Boolean debug) at System.Web.UI.ScriptManager.RegisterServices() at System.Web.UI.ScriptManager.OnPagePreRenderComplete(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Page.OnPreRenderComplete(EventArgs e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
  

Resolution

1. Uninstall .Net Framework 3.5 SP1.
2. Re-install the .Net framework using the full Redistributable version.

3. Install Hotfix KB957661 and verify that it appears in the list of currently installed programs and updates.

   Both .Net Framework 3.5 SP1 and Hotfix KB957661 are found in the Redist folder of the Metastorm BPM version 9.0 installation files.