Introduction and... how to access documentation?

Registered and have a displayed user name and can post here, but cannot access the documents within the Support section. Every time I try I get kicked back out to the login page.

Using PM4Data here in Keene, NH, USA, and curious to know what new category of products that falls under and where I can find resources and support for that version.

Stephen Parker

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BPM

Comments

Sandra Kudrecki

The same seems to happen to me.

Joe Smith

If you have registered with the community and have logged in and keep getting the login screen when trying to access one of the support sites (Customer Zone, ProVision Support, etc.) , it almost always means that you have not linked your support login or authorization code with your community login. See this post for more information: /awd/forums/questions/3402732

Keep in mind that MBPM customers will not have access to ProVision Support unless they also have a ProVision maintenance and support contract. ProVision users won't have access to the Customer Zone, etc. If you still cannot access the appropriate support site, contact CommunityAdmin@metastorm.com.

Liz Shannon

Thank you for your posts. We realize that access to documentation is an all-important resource to our technical users. Our customers and partners can access this documentation through the Support tab and depending on the product, users can visit the Partner Zone for Partners, Customer Zone for BPM and MIM resources or the ProVision Support site for ProVision related support and resources. One of the challenges that many of our community visitors have is that this access is determined by the information that is provided during the registration process and therefore can make navigation confusing if the appropriate access has not been granted.

We are excited by the adoption and participation in MC² since our launch in May. Metastorm is not only receiving great feedback about our products, but we are also looking at the feedback provided in the Welcome and Community Suggestion Box boards. We realize navigation can be confusing at times and we are actively taking note of the feedback we have received and are working on how we can improve this site. We encourage our community users to make suggestions in the Community Suggestion Box board to assist us with perfecting MC². The community is a resource for our users, so we want to help you get the most out of your experience.

Existing BPM/MIM Customers who had Customer Zone access prior to MC²

If you have been a BPM/MIM customer prior to introduction to our community in May of this year 2010, then access to the Customer Zone was provided via a company username and password. We are now asking each individual of the company to create a unique username (based on email) and password for access, but in order to allow the Customer Zone access, the old company credentials need to be included in section 3 of the registration process. Select 'Yes' to existing Customer and enter in the company username and password. This ties your company's access to your personal community profile.

Partners please refer to the steps above where references to the 'Customer Zone' can be replaced by 'Partner Zone' .

Note: If you have been a customer prior to MC², but do not know your company's CZ username, please contact communityadmin@metastorm.com for assistance.

Existing ProVision Customers who had ProVision support access prior to MC²

If you have been a ProVision customer prior to introduction to our community in May of this year 2010, then access to the ProVision support site was provided via a personal username and password. To allow ProVision support access through the new MC² site, your old credentials need to be included in section 3 of the registration process. Select 'Yes' to existing Customer and enter in the username and password you used to access ProVision support prior to MC². This ties your old account to your new community profile.

If you have been a ProVision customer prior to MC², but did not previously have a ProVision support login, please contact communityadmin@metastorm.com for assistance.

New Customer or Partner access

New Customers and/or Partners are provided an Authorization code that needs to be entered during section 3 of the registration process. Select 'Yes' to existing Customer and enter in the company Authorization code. This authorization code ties your company's access to your personal profile. If you are a new Customer but do not know your Authorization code please contact communityadmin@metastorm.com for assistance.

Note: If you are not an existing Customer or Partner, access to these resources may be restricted. Feel free to contact communityadmin@metastorm.com for any questions.

Note: If you have already registered and need to go back and modify your credentials provided during the registration process, once you are signed in you can go to 'My Settings' and click on the 'Update Metastorm Profile' link.

Always feel free to contact communityadmin@metastorm.com for questions or concerns. :smileyhappy:

Regards,

Liz

Liz Shannon

Apparently Joe and I are both very eager to assist!

Cheers,

Liz

Joe Smith

Stephen Iwanski

Hi Liz,

I was reading through this post, trying to get more familiar with support procedures. I came across the link for "Community Suggestion Box" (http://communitycentral.metastorm.com/Community-Suggestion-Box/bd-p/CommunityFeedback) which I thought was a great idea.

The link seems to be broken. Is there a better url to get the the 'suggestion box'?

Thanks,

Stephen

Liz Shannon

Hi Stephen,

Thank you for pointing out the broken link. I have updated the link in the above old post, but you can also use this - http://communitycentral.metastorm.com/t5/Community-Suggestion-Box/bd-p/CommunityFeedback . The Community Suggestion Box is available for posting suggestions related to the community site. We also have the Ideas section of the site that is where product suggestions can be posted. Ideas can be accessed here - http://communitycentral.metastorm.com/t5/Idea-Central-Metastorm-Product/idb-p/Ideas . I hope this helps! :smileyhappy:

Regards,

Liz