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Error when trying to Edit Roles in TS Admin GUI
System
TS 6.5 SP1, Solaris 9
When I try to go in to the Admin GUI and select TeamSite Admin > Configuration > Roles and Permissions >
Users and Roles
, I get an error:
An error occurred executing command com.interwoven.ui.teamsite.admin.EditRolesCommand
... and the detail of this error message is:
com.interwoven.api.utility.IWInternalError: user lookup failed with error code 930
at com.interwoven.api.access.IWAccessorAuthenticationRemoterImpl.createFromString(Native Method)
at sun.reflect.GeneratedMethodAccessor11.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:261)
at sun.rmi.transport.Transport$1.run(Transport.java:148)
at java.security.AccessController.doPrivileged(Native Method)
at sun.rmi.transport.Transport.serviceCall(Transport.java:144)
at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:460)
at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:701)
at java.lang.Thread.run(Thread.java:534)
at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(StreamRemoteCall.java:247)
at sun.rmi.transport.StreamRemoteCall.executeCall(StreamRemoteCall.java:223)
at sun.rmi.server.UnicastRef.invoke(UnicastRef.java:133)
at com.interwoven.api.access.IWAccessorAuthenticationRemoterImpl_Stub.createFromString(Unknown Source)
at com.interwoven.api.access.IWAccessorAuthentication.createFromString(IWAccessorAuthentication.java:148)
at com.interwoven.ui.teamsite.admin.OpenAPIClientContext.getAccessService(OpenAPIClientContext.java:86)
at com.interwoven.ui.teamsite.admin.EditRolesCommand.execute(EditRolesCommand.java:127)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:865)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:713)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:596)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:240)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:244)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:206)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
Any thoughts?
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Comments
nipper
Any chance that you changed passwords recently ? You can try to log out and log back in.
In my current gig I have the login infinite but when I change passwords, a lot of stuff stops working correctly
Also, how are you authenticating users ? Is this a local user or a LDAP ?
Can you try a local admin user ?
Migrateduser
This problem was reported to me by another admin so I got in and was able to duplicate the problem as root and as my own privileged user. I also tried this on both IE and Firefox.
I'm authenticating as a local user.
Thanks.
nipper
I think you are hosed, I did some research and it is an OpenAPI issue. Since OpenAPI was replaced at 6.7 no patch was made.
I do not know if there is a workaround. You can try shutting down OpenAPI and TS and starting them correctly. It seems to happen when TS is shutdown but OpenAPI is not restarted.
Migrateduser
Yeah, I was afraid of that. Well, I've opened up a case with support, so hopefully I'll be able to share the headache with some deserving soul.
nipper
Try taking TS down and killing OpenAPI (if you cannot shut it down)
if you run (after shutting TS down)
ps -ef | grep iw-home
you might see something with this
iw-home/tools/java/bin/java -server -Xss4000000 -Djava.library.path
That is OpenAPI
