Web Client not loading after version 9 install

Eric Schiavo

Hi all,

 

I am having problems with getting the web client to load after a fresh install of MBPM version 9 on a SQL Server 2003 server. I followed all installation instructions and granted permissions on all folders as per the instructions and yet I'm not able to load either the Metastorm site or the Administration site. I get one of two errors in IE; they are:

 

"Internet Explorer cannot load the webpage"

 

"Service Unavailable"

 

IIS is running, as are the application pools and default web site. I am getting some errors and warnings in the Event Viewer that seem to point to Metastorm's web.config file. Has anyone experienced this and if so, is there a solution that doesn't require re-install?

 

Thanks!

Jacob_Eastman

If you've already checked that the website and Application Pool are running it may be due to your ASP.NET extension being disabled in IIS.

 

In Windows Server 2003, open IIS 6 and check the Web Service Extensions. ASP.NET v2.0 should be set to "allowed". All .aspx pages on your server will not work if this is disabled.

 

If this option is missing likely something went wrong in your installation of .NET. To ensure there are no errors, uninstall and reinstall .NET framework. You may also be able to manually add it to the list of options by selecting the correct aspnet_isapi.dll.

 

You will see a similar error in BPM v7.x using SSO if Active Server Pages are not allowed as the SSO login uses ASP Classic (.asp) pages.