Check-In error

Anyone know what the error below means. I've recently made a slight change to the Roles and their hierarchical context. When trying to expand the Roles object, I get the following error.

Exception type: class com.proforma.proserver.base.proException

Error code: E0048

Service: pvwAPI

Function: getObjectManifest

Error message:

An unexpected server exception has occurred: 'java.lang.OutOfMemoryError: Java heap space'

Client version: 6.1.4:90810

Server version: 6.1.4 build 26 [built on Thu Aug 20 19:27:39 EDT 2009]

Stack trace:

java.lang.OutOfMemoryError: Java heap space

I'm pretty happy that Tomcat has sufficient memory and with the change I've made.

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Comments

Matt_Michael

Hello,

The error appears to indicate that Tomcat ran out of memory. This can happen if you have not allocated enough memory to the JVM min/max (you see this if you Right click Tomcat in system tray, then click on the Java tab). If you are on a 32-bit server, you should set the max to 1400 for min/max, and you will want to have 3 GB's of RAM on that machine. If you are on a 64-bit machine I would advise setting around 4000 or 5000 for the min and max and having at least 8 GB's of RAM on that machine.

Regards,

Matt Michael

riyaad moos

This is rather interesting as I checked the JVM memory utilisation in the metastorm admin interface and it indicated that 800MB was still available. Is that not an accurate indication of the memory utilisation?

Matt_Michael

Hello again,

When did you check that utilization? Did you check it during the check-in?

Thanks,

Matt Michael

riyaad moos

I constantly refreshed the status tab of the admin interface screen on my browser

Matt_Michael

Hi Riyaad,

The best way to move forward with this issue would be if can proceed in a ticket. I'd like to look at your logs and look more extensively at your system. Can you create a ticket in the PV Support Site (click Support -> click PV Support Site -> click 'Submit ticket')?

Regards,

Matt Michael