Check-In /Check-out problem

We're running KE Server 6.2.4 and Provision 6.2.4. In recent times, we've been having endless problems with 2 or more users trying to check out different models simultaneously. Unfortunately this has caused problems where only 1 check-out attempt success and the others queue endlessly or fail. Our immediate remedy would be to start our Tomcat application server.

Is there any explanation for the cause of the slow and failed check-out/check-in ?

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Comments

Matt_Michael

Hi Riyaad,

Can you please submit a ticket via the ProVision Support Site so we can further investigate this for you?

Thanks,

Matt Michael

Timothy Gallivan

We ran into this issue last night as well.

Has there been a resolution posted for this issue?

Stacey Pedersen

We ran into this same issue. The resolution to this problem is upgrading both ProVIsion and Knowledge Exchange to 6.3.0. That is the only thing that eliminated this (among other) problem(s).

Stacey Pedersen

Lead Process Analyst/Tools Manager

BlueShield of CA

Stacey Pedersen

Are your repositories set up as a single user or shared?