Check-In /Check-out problem

riyaad moos
riyaad moos
in AppWorks #1

We're running KE Server 6.2.4 and Provision 6.2.4. In recent times, we've been having endless problems with 2 or more users trying to check out different models simultaneously.  Unfortunately this has caused problems where only 1 check-out attempt success and the others queue endlessly or fail.  Our immediate remedy would be to start our Tomcat application server.

 

Is there any explanation for the cause of the slow and failed check-out/check-in ? 

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Comments

  • Matt_Michael
    Matt_Michael
    #2

    Hi Riyaad,

     

    Can you please submit a ticket via the ProVision Support Site so we can further investigate this for you?

     

    Thanks,

    Matt Michael

  • Timothy Gallivan
    Timothy Gallivan
    #3

    We ran into this issue last night as well. 

     

    Has there been a resolution posted for this issue?

  • Stacey Pedersen
    Stacey Pedersen
    #4

    We ran into this same issue.  The resolution to this problem is upgrading both ProVIsion and Knowledge Exchange to 6.3.0.  That is the only thing that eliminated this (among other) problem(s).

    Stacey Pedersen

    Lead Process Analyst/Tools Manager

    BlueShield of CA

  • Stacey Pedersen
    Stacey Pedersen
    #5

    Are your repositories set up as a single user or shared?

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