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Unable to login to TeamSite

gundu

Hi,

We are getting the following error on the TeamSite login page. We are using TeamSite 6.7.1 on Solaris 10. Any insights on this error would be really appreciated.

"Unable to establish connection with server"

From servletd.log:
-----------------

2007-12-24 13:23:51,713 [http-8080-Processor24] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure
com.interwoven.cssdk.common.CSException: (Unable to establish connection with server)
at com.interwoven.cssdk.common.jni.CSOtherJNIServer.beginSessionUsingPassword(Native Method)
at com.interwoven.cssdk.factory.CSLocalFactory.getClient(CSLocalFactory.java:99)
at com.interwoven.ui.teamsite.auth.CSClientContext.createFromPassword(CSClientContext.java:442)
at com.interwoven.ui.teamsite.auth.CSClientContext.create(CSClientContext.java:329)
at com.interwoven.ui.base.impl.context.ContextFactory.createContext(ContextFactory.java:67)
at com.interwoven.ui.base.impl.context.ContextSetImpl.doCreateContext(ContextSetImpl.java:109)
at com.interwoven.ui.base.impl.context.AbstractContextSet.doGetContext(AbstractContextSet.java:331)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:295)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:255)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:189)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

-------------------------------------------------------------------------------------

Thanks & Regards,

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Comments

Migrateduser

Seems that the iwserver is not running, please check for all the teamSite services status. Try iwstat and if it does not respond look into the iwtrace/iwsercer log files.

chicka

have you done any recent configuration changes and performed a restart?

gundu

iwserver is running and we have not made any teamsite configuration changes. However, we had enabled SSH on the server. Would this cause any problem?

-------------------------

bash-3.00# iwstat
Store Status
default Running
iwadmin Running
workflow Running

ID Thread User Duration Store Operation
0x74 0x23 root 0.000 - GetServerStatus

nipper

It certainly sounds like that is the issue. Try to undo the changes and see if it works.

What procedure did you follow to enable SSH ?

gundu

We just enabled the SSH using the below command.
"svcadm enable svc:/network/ssh:default"

We reverted back the changes and tried again. The problem still persists.. :-(

chicka

We just enabled the SSH using the below command.
"svcadm enable svc:/network/ssh:default"

We reverted back the changes and tried again. The problem still persists.. :-(

Gundu,
Are u using any third party authentication module integrated with Teamsite?

gundu

No. We are not using any third party authentication module.

It was working fine few days back until the SSH was enabled by our infra team. I had asked them to revert all the changes back. Still no use.

I have also raised a support ticket with interwoven. Hope would get some response asap.

Thanks,

chicka

No. We are not using any third party authentication module.

It was working fine few days back until the SSH was enabled by our infra team. I had asked them to revert all the changes back. Still no use.

I have also raised a support ticket with interwoven. Hope would get some response asap.

Thanks,

Ok, we will wait for Support team's resonse. Reason why I am curious on this case is because I am facing the same issue.
But I have been informed by my TS administrator to go for SP1..
Let's c what happens in your case Smiley Happy

Migrateduser

i am facing the same problem.. can you share the solution for the above issue.. Thanks!!

moonkhanna

i am facing the same problem.. can you share the solution for the above issue.. Thanks!!

Are you also using SSH? What OS and what TS Version are you on?

Migrateduser

We are not using SSH.. we are on TS 6.7.1 SP1 and Solaris 10

moonkhanna

We are not using SSH.. we are on TS 6.7.1 SP1 and Solaris 10

ah alright, and you have been facing this issue ever since you installed Teamsite 671 SP1? Or did it stop working sometime while running?

Please attach your iwtrace.log to the post

Migrateduser

The error in the servletd_out.log :

2008-06-24 13:42:24,111 [http-8080-Processor23] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure
com.interwoven.cssdk.common.CSException: openSessionWithSessionString failed(Unable to establish connection with server)
at com.interwoven.cssdk.common.jni.CSOtherJNIServer.beginSessionUsingPassword(Native Method)
at com.interwoven.cssdk.factory.CSLocalFactory.getClient(CSLocalFactory.java:99)
at com.interwoven.ui.teamsite.auth.CSClientContext.createFromPassword(CSClientContext.java:442)
at com.interwoven.ui.teamsite.auth.CSClientContext.create(CSClientContext.java:329)
at com.interwoven.ui.base.impl.context.ContextFactory.createContext(ContextFactory.java:67)
at com.interwoven.ui.base.impl.context.ContextSetImpl.doCreateContext(ContextSetImpl.java:109)
at com.interwoven.ui.base.impl.context.AbstractContextSet.doGetContext(AbstractContextSet.java:331)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:295)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:255)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:189)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

moonkhanna

The error in the servletd_out.log :

2008-06-24 13:42:24,111 [http-8080-Processor23] ERROR com.interwoven.ui.teamsite.auth.CSClientContext () - Unexpected authentication failure
com.interwoven.cssdk.common.CSException: openSessionWithSessionString failed(Unable to establish connection with server)
at com.interwoven.cssdk.common.jni.CSOtherJNIServer.beginSessionUsingPassword(Native Method)
at com.interwoven.cssdk.factory.CSLocalFactory.getClient(CSLocalFactory.java:99)
at com.interwoven.ui.teamsite.auth.CSClientContext.createFromPassword(CSClientContext.java:442)
at com.interwoven.ui.teamsite.auth.CSClientContext.create(CSClientContext.java:329)
at com.interwoven.ui.base.impl.context.ContextFactory.createContext(ContextFactory.java:67)
at com.interwoven.ui.base.impl.context.ContextSetImpl.doCreateContext(ContextSetImpl.java:109)
at com.interwoven.ui.base.impl.context.AbstractContextSet.doGetContext(AbstractContextSet.java:331)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:295)
at com.interwoven.ui.base.impl.context.AbstractContextSet.getContext(AbstractContextSet.java:255)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:189)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)

Vani - pls answer the asked questions in my previous post.

Migrateduser

We are facing this problem after we installed TS 6.7.1 SP1.. And this is a fresh install.

youssaifu

Hi,
We are facing the same problem after we installed TS 6.7.1 SP1.. And this is a fresh install. when we run iwreset or iwstat we have this message: ERROR 5000013 unable to establish connection with server.

iwtrace.log

Warning: TeamSite Web Preview is not a valid group name
[Tue Jul 29 15:46:53 2008] Reading userops file

\APPS\iw-home\private\etc\userops.xml ...
[Tue Jul 29 15:46:53 2008] Done reading userops file

\APPS\iw-home\private\etc\userops.xml
[Tue Jul 29 15:46:53 2008] Reading userops file

\APPS\iw-home\private\etc\userops_ui.xml ...
[Tue Jul 29 15:46:53 2008] Done reading userops file

\APPS\iw-home\private\etc\userops_ui.xml
[Tue Jul 29 15:46:53 2008] Reading users and groups...
[Tue Jul 29 15:46:53 2008] Local system: "servername"
[Tue Jul 29 15:46:53 2008] Warning: domain_list is not specified, searching all domains.
[Tue Jul 29 15:46:54 2008] done. 1 users and 1 groups read.
[Tue Jul 29 15:46:55 2008] Log Permissions Disabled
[Tue Jul 29 15:46:55 2008] Warning: this system is configured with different values for the
[Tue Jul 29 15:46:55 2008] initial and maximum pagefile size. It's strongly recommended that
[Tue Jul 29 15:46:55 2008] you use the same value. Low memory condition is triggered based
[Tue Jul 29 15:46:55 2008] on the initial size.

Adam Stoller

You only showed one error:

...
Warning: TeamSite Web Preview is not a valid group name
...

The above is because you have an entry in your iw.cfg file that says it should use the group named "TeamSite Web Preview" for the webserver_group, but that group does not exist on your server.

Generally, that results in "Everyone" having access to all your branches and workareas - but does not prevent TeamSite or any of its services from starting.

I suggest you look through a few more log files to try to find the actual source of your problems.

Migrateduser

Is it happening only for this user? Can you try to log in as a new user? What happen if you remove/add the user back into teamsite using iwuser command line tool?

smwangi

Check your licence location and validity. An invalid/cannot be found license often gives this unhelpful message