Error While downloading attachments.

Hello,

I am receiving the below error while downloading an attachment from Metastorm on some clients only. Any ideas what could prevent the attachment from being downloaded?

Error:

"Unable to Download ReadAttachment.ashx from ea.server.com

Unable to Open this Internet Site. The Requested Site is either unavailable or cannot be found. Please try Again Later"

Thank you

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Comments

Paul Denton

A bit of Googling shows this to be a reasonably common issue in IE8 with causes that vary from malware to AV software and some plug-ins...

We have not encountered it before however and have no record of it in the support system.

Ronilo Sudario

Hi,

I have something to share about this type of issue. "href" might be an alternative.

SELECT 'Open' as URL
,SUBSTRING(att.eKey, 35, LEN(att.eKey)-34) as eFileName
,att2.Inserted
,att2.MailFrom
,att2.MailTo
,att2.MailCC
,att2.MailSubject
,att2.MailBody
,att.eSize
,att.eKey
FROM eAttachment att WITH(NOLOCK)
INNER JOIN Attachments att2 WITH(NOLOCK)
ON att.eKey = att2.eKey
WHERE SUBSTRING(att.eKey,3,31) = @FolderId
AND LEFT(att.eKey,1)='0'

Ronilo Sudario

You can try adding additional column on the grid just like from the attachment.

Please let me know if it works.

Bram Stein

Edit: Sorry just read that it only impacted some clients, not all. So below don't apply.

This can be an IIS issue with Mime types.

Please check your mime type configuration in IIS if the file type you are trying to download is listed.

If not, add it. You can google for the correct setup of the mime type for the filetype extension you are trying to add.

Especially IIS 7 > has certain very common mime types missing by default.