ProVision intermittent problem

Hi,

I am running ProVision 6.23 (I think - can't tell for sure because it won't start at the moment!). When I try to start it it says

"Provision does not have write access to C:\PVDATA\v623\connections.pvr.

1. This file may be in use by another application. Please exit ... OR

2. You do not have permission to access this file..."

Screen capture attached.

I can't tell why either of these would be the case. Only solution seems to be to reboot the PC. This is VERY annoying!

Most of the time it works fine; often this problem occurs if I put my PC to sleep and then wake it up (not whilst PV is running!)

Ideas?

Regards, Peter Ghys

Melbourne, Australia

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Comments

Matt_Michael

Hello Peter,

After turning your computer back on from 'sleep', can you check the running processes (CTRL+SHIFT+ESC -> Look for an entry 'PVW32.exe' or ProVision)? Next, can you try opening the C:\PVDATA\v623\connections.pvr in notepad and note the results?

After this, can you try opening ProVision?

Regards,

Matt

Matt_Michael

Hi Peter,

One other thing, what actions are you taking? Are you closing ProVision and then immediately Sleeping or closing the lid on your laptop?

Regards,

Matt

Peter Ghys

Hi Matt,

thanks for the responses.

I certainly don't just close the lid; normally put to sleep and wait until all goes quiet before I close the lid. And will have close PV down beforehand.

Peter Ghys

No Provision processes are shown as running.

And there IS no C:\PVDATA\v623\connections.pvr in that directory. See attached.

Regards, Peter

Peter Ghys

OK, having rebooted again (because I again got shut out!) I could open the connections file BEFORE I opened PV. It is attached.

Thanks, Peter

Matt_Michael

Hi Peter,

What Operating System are you using?

Regards,

Matt

Matt_Michael

Hi Peter,

This will likely require more investigation. If you are under support, can you create a ticket for further investigation?

Thank you,

Matt Michael